Thanks for the response.
I've been waiting for them to check it out for two months. Even replied to Thor's satisfaction survey. They emailed me this on 23 July:
"Good afternoon,
Thank you for completing our recent survey. In reviewing your survey we noticed that there were some unresolved concerns. We wanted to follow up and see if there is any further assistance needed. You may send to
warrantysupport@tmcrv.com a detailed summary of ongoing concerns or call 1-877-855-2867 and speak to a customer support specialist. You can also use our Live Chat feature located at
www.thormotorcoach.com on the OWNERS tab. A Live Chat representative will pop up on your screen."
Responded 24 July and haven't had any progress there.
I'm documenting attempts to contact my dealer and will get this hashed out hopefully after this season. Back to enjoying it though.
I'm able to reset the pipe each time we use the slide for now. Becoming more comfortable in general and prep time / camp site setup time is getting shorter.