Go Back   Thor Forums > Thor Brands and Products > Thor Motor Coach | Class A, Class B+ & Class C Motorhomes
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 06-13-2019, 03:26 AM   #1
Junior Member
 
Brand: Thor Motor Coach
Model: Hurricane 34J
State: Iowa
Posts: 4
THOR #15642
2019 Thor Hurricane 34J - New Owner / New Problems

I started reading up quite a bit here and in other areas in order to prep for my first trip. Vehicle arrived and tried to get it aligned immediately. They did the cheap handling fix on the front sway bar but realized that the bolt on the back of the king pin was cross threaded (passenger side). Have an appointment at a Ford dealership to get that looked at in a week. Probably had some extra tire wear from the first trip.

There were a handful of issues and my wife was more upset that I was fixing things here and there during that first trip. The vehicle was transferred and sat at the RV dealer I purchased it from for about 3 weeks. Their little inspection didn't seem to catch anything except that the radio screen was broken already. They waited until the last minute to do this inspection as well.

Overall the first trip was still a success. First RV. Never owned a travel trailer or anything. Got to pick up my daughter from NC for the summer and take the whole family to Gatlinburg. Plan on doing some suspension / handling mods over the next year. Trip out there was easy, but when my wife was going to take over on the way back, it got a little windy.

Here are the list of problems I hope to get fixed and items that I fixed myself.

ISSUES

Sink drain plumbing gets messed up each time the slide goes out. Floods the inside of the RV. First time we noticed this I realized that BOTH ends of the drain tube were not connected at all. Thought we fixed it, but it popped out again. There's a lot of twisting going on when the slide moves in and out.

Opposite side of drain plumbing (closest to sink) leaks. It is the low point in the drain and despite the factory zip ties, it leaks.

King pin bolt stripped on passenger side.

Cracked radio screen

Reverse camera shows no input (aka just not working)

When the lights are on, the left camera is displayed permanently (as soon as you use the left turn signal)

Intermittent driver's turn signal light (you can see there is more tape on the wires around this socket than the passenger side like someone tried to do a quick fix)

Middle sidemarker on passenger side is dead.

Missing refrigerator locking pin (subbed in a bolt for the trip)

Missing screen door cover for door handles.

Workstation trim already cracked at time of delivery

Lower kitchen drawer rail was missing the retaining plastic piece... Ball bearings went everywhere and some were lost.

Lower slide trim pieces could use some extra adhesive. Loose.

Broken wood piece (cracked) inside lower drawer. Still holds the locking latch okay. (minor)

Seat swivel on passenger side missing rubber cover (minor)


FIXED DURING TRIP

Electric water heater. They tried to demo it so we wouldn't be surprised how hot it gets. Ran the kitchen sink, no dice, ran the bathroom sink for a bit and then turned it off. Was about to move on to something else in the demo when I asked if it got hot. Guy replied.... "uh yeah!" Ground wire was not plugged in. Not only that, they couldn't get the faceplate back into the electric water heater because of the plumbing. Door is still open because it is a tight fit. Didn't figure this out until I started poking around.

Added second drawer grabber to drawer under dinette. The cushion is too big (or the dinette isn't wide enough) and puts tons of pressure on it.

Outdoor kitchen fridge comes open easily while in transit. Added safety latch. Didn't want it burning out.

Door latch not working well (good thing I had some pliers, unfortunately didn't have big enough Allen wrenches... kind of fixed)

Almost all drawer locks were not aligned right in the kitchen. Replaced some, moved some, added child locks for a secondary precaution.

8 of 16 velcro patches for cushions on dream dinette were not in the right place. 1 of 16 had just come out completely. Adjusted so everything stayed in place properly.

12v passenger plug had a wire unplugged, cover wasn't connected to socket

Driver's side speaker had a wire unplugged

Mirror heater switch had a wire unplugged

Installed 1x 160w solar panel

Installed SnapPads

----------------------


I think I could deal with a lot of the issues as it did not kill our trip. However, my wife was getting on me for spending money. This is my second V10 vehicle ever. I was supposed to get rid of the first to get this... Haven't so far. Oops!

Already have our second trip planned for the week of the 4th of July.
__________________

__________________
chrisngrod is offline   Reply With Quote
Old 06-13-2019, 09:20 AM   #2
Senior Member
 
Squerly's Avatar
 
Brand: Thor Motor Coach
Model: Wind Sport
State: North Carolina
Posts: 242
THOR #14340
Quote:
Originally Posted by chrisngrod View Post
I was supposed to get rid of the first to get this... Haven't so far. Oops!
lol, how many times have I found myself in this position! (not a question, a rhetorical statement!)

Welcome to the forum Chrisngrod!
__________________

__________________
http://www.thorforums.com/forums/f27...hab-16184.html
First time RV'rs (Jim & Trish) Married 30 years
2-GSD's (Rex & Ryker)
2004 Windsport 35d
20016 Jeep Rubicon Hard Rock edition
Squerly is online now   Reply With Quote
Old 06-13-2019, 12:02 PM   #3
Senior Member
 
The Gritz Carlton's Avatar
 
Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Georgia
Posts: 3,260
THOR #11130
Quote:
Originally Posted by Squerly View Post
lol, how many times have I found myself in this position! (not a question, a rhetorical statement!)

Welcome to the forum Chrisngrod!

My "Rule of Life": NEVER, EVER, get rid of your Boat, Motorcycle, RV or Wife, without first having replaced it with another!!!
__________________
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
The Gritz Carlton is offline   Reply With Quote
Old Yesterday, 11:37 PM   #4
Junior Member
 
Brand: Thor Motor Coach
Model: Hurricane 34J
State: Florida
Posts: 1
THOR #15517
Solar

I see you installed a solar panel, where exactly is the pre-installed connection for the panel ?


Quote:
Originally Posted by chrisngrod View Post
I started reading up quite a bit here and in other areas in order to prep for my first trip. Vehicle arrived and tried to get it aligned immediately. They did the cheap handling fix on the front sway bar but realized that the bolt on the back of the king pin was cross threaded (passenger side). Have an appointment at a Ford dealership to get that looked at in a week. Probably had some extra tire wear from the first trip.

There were a handful of issues and my wife was more upset that I was fixing things here and there during that first trip. The vehicle was transferred and sat at the RV dealer I purchased it from for about 3 weeks. Their little inspection didn't seem to catch anything except that the radio screen was broken already. They waited until the last minute to do this inspection as well.

Overall the first trip was still a success. First RV. Never owned a travel trailer or anything. Got to pick up my daughter from NC for the summer and take the whole family to Gatlinburg. Plan on doing some suspension / handling mods over the next year. Trip out there was easy, but when my wife was going to take over on the way back, it got a little windy.

Here are the list of problems I hope to get fixed and items that I fixed myself.

ISSUES

Sink drain plumbing gets messed up each time the slide goes out. Floods the inside of the RV. First time we noticed this I realized that BOTH ends of the drain tube were not connected at all. Thought we fixed it, but it popped out again. There's a lot of twisting going on when the slide moves in and out.

Opposite side of drain plumbing (closest to sink) leaks. It is the low point in the drain and despite the factory zip ties, it leaks.

King pin bolt stripped on passenger side.

Cracked radio screen

Reverse camera shows no input (aka just not working)

When the lights are on, the left camera is displayed permanently (as soon as you use the left turn signal)

Intermittent driver's turn signal light (you can see there is more tape on the wires around this socket than the passenger side like someone tried to do a quick fix)

Middle sidemarker on passenger side is dead.

Missing refrigerator locking pin (subbed in a bolt for the trip)

Missing screen door cover for door handles.

Workstation trim already cracked at time of delivery

Lower kitchen drawer rail was missing the retaining plastic piece... Ball bearings went everywhere and some were lost.

Lower slide trim pieces could use some extra adhesive. Loose.

Broken wood piece (cracked) inside lower drawer. Still holds the locking latch okay. (minor)

Seat swivel on passenger side missing rubber cover (minor)


FIXED DURING TRIP

Electric water heater. They tried to demo it so we wouldn't be surprised how hot it gets. Ran the kitchen sink, no dice, ran the bathroom sink for a bit and then turned it off. Was about to move on to something else in the demo when I asked if it got hot. Guy replied.... "uh yeah!" Ground wire was not plugged in. Not only that, they couldn't get the faceplate back into the electric water heater because of the plumbing. Door is still open because it is a tight fit. Didn't figure this out until I started poking around.

Added second drawer grabber to drawer under dinette. The cushion is too big (or the dinette isn't wide enough) and puts tons of pressure on it.

Outdoor kitchen fridge comes open easily while in transit. Added safety latch. Didn't want it burning out.

Door latch not working well (good thing I had some pliers, unfortunately didn't have big enough Allen wrenches... kind of fixed)

Almost all drawer locks were not aligned right in the kitchen. Replaced some, moved some, added child locks for a secondary precaution.

8 of 16 velcro patches for cushions on dream dinette were not in the right place. 1 of 16 had just come out completely. Adjusted so everything stayed in place properly.

12v passenger plug had a wire unplugged, cover wasn't connected to socket

Driver's side speaker had a wire unplugged

Mirror heater switch had a wire unplugged

Installed 1x 160w solar panel

Installed SnapPads

----------------------


I think I could deal with a lot of the issues as it did not kill our trip. However, my wife was getting on me for spending money. This is my second V10 vehicle ever. I was supposed to get rid of the first to get this... Haven't so far. Oops!

Already have our second trip planned for the week of the 4th of July.
__________________
TBurger is offline   Reply With Quote
Old Yesterday, 11:44 PM   #5
Junior Member
 
Brand: Thor Motor Coach
Model: Hurricane 34J
State: Iowa
Posts: 4
THOR #15642
I actually happened to have already taken a picture.
Attached Thumbnails
Click image for larger version

Name:	0ED3AF50-C1A5-4DAB-BFB7-AF1EFD13F5EA.jpg
Views:	10
Size:	82.0 KB
ID:	18308  
__________________
chrisngrod is offline   Reply With Quote
Old Today, 04:51 PM   #6
Junior Member
 
Brand: Thor Motor Coach
Model: Hurricane 34J
State: Illinois
Posts: 13
THOR #12548
Sorry to hear about your punch list. I, too, am an owner of a 2019 34J. I got mine in end of July last year and had an equally long, but different, list. It took me all RV season and into this year to get all of the items resolved.

After the first trip this year, the kitchen drain pipe under the slide broke. It’s a bad design, common to the 34J’s. There’s another thread around here on that topic. After our second trip, the slide got stuck 2” in from full extension, and I had a bear of a time getting that thing in so I could drive it back to the dealer for that warranty work. It sits there as I type this, awaiting to be looked at and resolved.

I wish the freedom, fun, and family togetherness that we experience using this thing wasn’t so great and addictive. Otherwise, I’d walk away from RV’ing. But I can’t. I’m hooked.

My recommendation:
1). Write down this list and present it to your dealer to get it worked. Let them know that you will be managing/reviewing progress directly with Thor as this gets worked on.

2) Establish a date/time where they would have completed their initial assessment and submitted it to Thor to get authorized to work on the items. They should be able to tell you how long “in queue” it will take for them to get a first look at your rig

3) Call Thor directly, give them your last 6 digits of VIN, and ask the CS rep (Tom, I believe), to read off all the work that they’ve authorized to be done on your rig. You have a right to know, and the dealer won’t get reimbursed a penny without pre-authorization.

4). Check off each item you are expecting to be done and write down their pre-with codes for each item. There will undoubtedly be missing items. Also, note which parts have been shipped out and whether or not the dealer has signed off an accepting them. (This is the key part, as there will most likely be finger pointing on not getting parts to work on your rig)

5). Go back to your dealer with all this information and hold their feet to the fire and calling in missing work, and how long it will take to complete jobs now that they are exposed by having proof they have all the parts needed.

6). Get agreement on when the work should be done and set expectations that you will call back after that time if you don’t hear from them. Also let them know that you will revisit any of the above steps with Thor for “missing work items” or “missing parts”. Tom, at Thor, is very friendly and has always offered to get on the phone with us while we are at the dealer to remove any doubts about status of claims or shipments. Let the dealer know that you’d be happy to do that for them if they still seem like their hands are tied due to Thor for some reason.


Should you have to do all this? Hell no. But does it work? It does for us. It’s been very frustrating, and my wife is out of patience. Much like yours, she rightly points out how this type of QC from a manufacturer & obvious reluctance on the dealer’s part to make things right before you buy these massively expensive things is not right.

And yet, here we are. Plenty of soapboxes to stand on if you want to. Other than personal venting, I don’t see it doing any good. Lots of folks here are willing to lend their experience and knowledge to help you resolve issues yourself. I’ve greatly benefited from it over the last year, and I hope I can contribute a tiny bit where I can.

FWIW, I haven’t seen Thor be worse than any of the others from peoples stories at RV parks. For every brand that I hear “such-n-such is crap!” I’ve run into a person who swears by that brand. I hear tons about how Winnebago has the best customer service and quality. And yet in my first RV stay, I was next to a $300K Winnie DP who’s driver was on his way back to Indiana. He had major issues (estimated to be $70K worth of work) and they were jerking him around (Winnebago wouldn’t authorize the dealer to fix it). He retained a lawyer, threatened to sue, and now was headed back to stay there for the couple of weeks to allow them the time to fix it.

Welcome to the community, know that we’re all here for ya, and take some solace in knowing that in spite of all the crap your dealing with—in the end you’ll have a richer life for doing the rv thing. :-)
__________________
Cwray is offline   Reply With Quote
Old Today, 07:01 PM   #7
Senior Member
 
The Gritz Carlton's Avatar
 
Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Georgia
Posts: 3,260
THOR #11130
Living so close to the factory, I would take it to Wakarusa Factory Service. Excellent facility, excellent service and they do it right. You set your appointment time with them and they're there that morning at 7AM to get it. They have all the parts ready, a dedicated technician is assigned to your coach and they don't stop working on it till it's right. I live in Georgia...800 miles one way to Wakarusa...and that's what I did...well worth the trip and I'd do it again if necessary. The dealer service network, for the most part, is the biggest joke out here.
__________________

__________________
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
The Gritz Carlton is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 10:29 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2