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Old 04-24-2016, 03:44 PM   #1
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Brand: Thor Motor Coach
Model: ACE 29.3 (2016)
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ACE 29.3 - Remote for dash - did you get one?

My documentation for the radio/cd/dash dvd player shows a remote...but one did not come with it. Did anyone get a remote for the dash radio/cd/dvd player?
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Old 04-24-2016, 04:00 PM   #2
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Model: A.C.E. 30.2
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My ACE 30.2 manual says I should get one but I never did either.
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Old 04-24-2016, 04:13 PM   #3
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Model: Axis 24.1 KC's Big Box
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My ACE 30.2 manual says I should get one but I never did either.
Our 2016 Axis 24.1 which has the Axxera did not come with a remote...I contacted Axxera and they were very happy to send me one...it arrived 2 days later !

k
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Old 04-25-2016, 01:09 AM   #4
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On my 2016 Hurricane it came with the Axxera radio and did not have the remote called company and they sent one a week later was talking to a Thor tech I was told Thor removes them due to interference with tv
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Old 04-25-2016, 01:16 AM   #5
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Originally Posted by rmblaster View Post
On my 2016 Hurricane it came with the Axxera radio and did not have the remote called company and they sent one a week later was talking to a Thor tech I was told Thor removes them due to interference with tv
I will weigh in once more...I have not had the opportunity to use the remote when a TV is on...therefore, I cannot say one way or the other...but, I will check it out !
However, I find using the touch screen is much easier than the remote, and much more responsive !

K
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Old 04-25-2016, 05:19 PM   #6
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Brand: Thor Motor Coach
Model: A.C.E 29.3
State: Florida
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I have a 2016 ACE 29.3 and did not get a remote for the front radio. Told Camping World (which is from whom we bought it) and they got a remote from Thor. took about 2 weeks.
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Old 04-25-2016, 08:31 PM   #7
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Brand: Thor Motor Coach
Model: ACE 29.3 (2016)
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I just talked to the Axxera customer service and they required me to email proof I had just bought the ACE. I sent them a scan that showed proof of purchase. I will update this thread when I receive the remote.
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Old 04-25-2016, 09:20 PM   #8
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I just talked to the Axxera customer service and they required me to email proof I had just bought the ACE. I sent them a scan that showed proof of purchase. I will update this thread when I receive the remote.
That's what I had to do got the remote within a weeks time
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Old 04-25-2016, 11:36 PM   #9
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Model: ace 29.3
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Remote

I have one for my 2015 29.3. It was in the box that came with the radio
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Old 04-26-2016, 12:45 AM   #10
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Model: Hurricane 35C
State: Maryland
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Remote for Dash Radio

We purchased our 2016 Hurricane used (2936 miles) so I surmised the original owner (deceased) misplaced the remote. I contacted Axxera customer service and they shipped one out in three days. Cost was $25 which was OK. By the way you don't need the radio serial number to get them correct remote.
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Old 05-01-2016, 09:05 PM   #11
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Brand: Thor Motor Coach
Model: ACE 29.3 (2016)
State: Montana
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Yes, the sent me a remote.

I sent "proof of purchase" to them and received the new remote yesterday. Great customer service.
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