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Old 02-27-2015, 04:50 PM   #1
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THOR #1448
Axxera AV614BH fix?

Does anyone have an email address for Axxera? The one on their website doesn't work, comes back as undeliverable.

I thought I read about someone who contacted them & found out about a future software update or fix, but of course, I can't find that post now.

This is about the problem of not being able to listen to the radio with the rear camera on while driving down the road.
I did see the post about wiring another camera display, but I don't want to go that route.

So if anyone has a valid email address for Axxera, would really appreciate it. Thanks.
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Old 02-28-2015, 02:06 AM   #2
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THOR #1032
I had trouble finding the email address also. This one worked.
cs@axxera.dualav.com
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Old 02-28-2015, 02:20 AM   #3
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Thanks for the reply.
I must being doing something wrong. I used that email address from 2 different devices, both come back as undeliverable.
Further investigation needed.
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Old 02-28-2015, 12:04 PM   #4
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Ok. I just checked further. Apparently that address is the first one I sent to that didn't work. I just found the one that they did respond to and I sent it to just cs@dualav.com.
Sorry for the confusion.
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Old 02-28-2015, 01:03 PM   #5
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THOR #1448
Thank you for the update.
I just sent an email, the address worked.
Hopefully, they'll send a reply.
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Old 03-01-2015, 03:01 PM   #6
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THOR #1469
Quote:
Originally Posted by jazzfest View Post
Thank you for the update.
I just sent an email, the address worked.
Hopefully, they'll send a reply.
If you receive a replay please post the response. I would be interested in knowing what they say as well.
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Old 03-01-2015, 08:20 PM   #7
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I will. I sent the email yesterday, hoping for a response this week
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Old 03-02-2015, 01:49 PM   #8
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THOR #1488
I am also interested in this. Jim.
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Old 03-02-2015, 02:41 PM   #9
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THOR #1075
I used the cs@dualav.com address for an email Saturday and received a response this morning. They sent a PDF of the 614 manual to me. Very quick. I don't knoiw how to post it but if anyone needs it just send an email to me and I will forward it. aa9zz at hotmail dot com
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Old 03-02-2015, 02:47 PM   #10
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THOR #1150
If you use the "Go Advanced" button; there is a section at the bottom there for "Manage Attachments" where you can upload documents, etc.
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Old 03-02-2015, 03:31 PM   #11
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THOR #1448
I also got a response, with the owners manual attached.Very fast reply.

I asked about driving down the road with the rear camera display on, while listening to the radio. I said I couldn't do it, & asked if there was a fix for that.

The reply "Unfortunately, that is not possible with that radio"

At least now I know.
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Old 03-02-2015, 09:07 PM   #12
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THOR #1075
Axxera AV614BH Manual

Let's try this.
Attached Files
File Type: pdf AV614BH Manual.pdf (2.49 MB, 351 views)
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Old 03-02-2015, 09:08 PM   #13
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Thanks, Jamie.
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Old 03-03-2015, 02:35 AM   #14
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THOR #1503
Thank you aa9zz for finding and posting the manual.

I am planning on replacing the radio in my toad with the base model of the AV614.

Bruce
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Old 03-03-2015, 04:42 AM   #15
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I Jjust joined this forum and already there has been help. I have been trying to download an update to the radio. I found the update but it says make sure you unzip files. No files to unzip and find img files. I planned on contacting them. Has anyone downloaded and installed these update files?
Thanks in advance.
Charlooote
new owner 2015 Vegas
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Old 03-03-2015, 10:05 PM   #16
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THOR #1503
The solution at last to the problem. Page 29 of the manual that aa9zz found for us.

The unit will automatically select camera mode when the reverse gear is selected.

To enable camera mode at any other time, press and hold MODE on the
faceplate for more than two seconds.

Press and hold MODE for more than two seconds to go back to the previous
mode.


It works, I tried it.

Bruce
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Old 03-04-2015, 02:25 PM   #17
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THOR #1448
Bruce, THANK YOU. This is huge. We were actually thinking about replacing the radio (down the road).
I just tried it in my mh, and it worked.
I'm disappointed that the response from Axxera was that it couldn't be done.
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Old 03-04-2015, 05:46 PM   #18
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THOR #1469
Bruce,

Thanks from me as well. I tried the procedure in my Challenger and it works as stated, camera being viewed and radio on. I also tried the side view cameras with turn signal activation and the radio played on. Next I will try it with my portable satellite radio plugged into an Aux port and see what happens. That however may take a day or two to try out.

Again, many thanks for the info.
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Old 03-09-2015, 04:38 PM   #19
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THOR #1287
ACE issue, not neeissarily an issue for other models...

Just asking for an ACE owner to see if they tested it, as AXIS and others might not have the camera microphone issue that ACE units have (if you have a camera with the microphone all other audio disconnected when the rear camera is viewed on the monitor). Does the radio play with the rear camera view when DRIVING your ACE? I know it will work in Park. I have not yet been able to move my ACE to test it in Drive. When switching to camera from the windows-like icon on the monitor no radio audio in Drive. If it works via the mode button instead of the touchscreen icon in Drive then I will not have to replace the radio....
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Old 03-18-2015, 02:31 AM   #20
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THOR #1075
Anyone else have an Axxera screen that looks like this?
Attached Files
File Type: pdf Radio Screen 2.pdf (844.0 KB, 316 views)
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