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Old 11-13-2017, 02:15 PM   #1
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Brand: Thor Motor Coach
Model: Windsport 34J
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Question Customer Care email requests

I have requested two different times information including schematics, plumbing info, build sheet etc.
First request over six weeks ago and another for and electrical schematic about a two weeks ago.
I would like to hear both. Those that receive info in a timely manner and those that have never received a response like me.
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Old 11-13-2017, 02:38 PM   #2
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same here. twice without a response. Last one over a month ago

Tim
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Old 11-13-2017, 02:54 PM   #3
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Originally Posted by tconn54 View Post
same here. twice without a response. Last one over a month ago

Tim
Who did you send the request to??? I first called and spoke to a rep. Sent email to him and got everything i asked for by same day or next day.

Jerry
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Old 11-13-2017, 03:33 PM   #4
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Hi Jerry, I guess that is what I will have to do. I sent it through there portal for customer care from their web site. Just with my schedule, it is easier to just do email, but will find time to squeeze in a call.

Thanks,

Tim
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Old 11-13-2017, 03:37 PM   #5
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I've had the same experience. Four emails over 8 weeks. I contacted the great pre-sales person (Heather) and she even twice forwarded it on. She suggested I call.

So, at some point I'll call and get in touch with an individual CSA, which based on what I've read, typically results in good service.
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Old 11-13-2017, 03:48 PM   #6
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Brand: Thor Motor Coach
Model: Windsport 34J
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Kind of funny, about ten minutes after I posted this thread I got a call from Thor customer service wondering what documentation I needed.
I guess my point is that their "email request form" seems to be a waste of time IMHO.
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Old 11-13-2017, 04:39 PM   #7
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We used the email request form (in April 2016) and got our drawings in 2 days. Sounds like personnel have changed and along with that went the responsiveness.
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