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Old 05-13-2019, 06:47 PM   #1
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State: Connecticut
Posts: 19
THOR #11685
Customer service

Recently we experienced slide failures on both of our slides on our 2017 Miramar 35.2 during our stay st Myrtle Beach. Took some temporary repair work from a mobile repair couple to get us on the road home. Then the issue of who was to pay for the work needed to fix it long term began. I was bracing for a long fight between Thor, LongviewRV and myself but to my pleasant surprise Teena from Thor customer service worked with LongviewRV and I will not have to pay for any of the work to be done. Can’t say enough good about how professional she is and how tenacious she is in finding solutions. Responds quickly to emails and phone messages. Truly a breath of fresh air.
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Old 05-13-2019, 07:15 PM   #2
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Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Georgia
Posts: 3,567
THOR #11130
The few times I've need their help, the results have been excellent.
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Old 05-13-2019, 11:01 PM   #3
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Brand: Still Looking
Model: Fleetwood Storm 32V - pre
State: Alabama
Posts: 1,560
THOR #6826
X2 on excellent customer support from Thor.
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Old 05-13-2019, 11:22 PM   #4
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Brand: Thor Motor Coach
Model: Challenger 37TB
State: Kentucky
Posts: 1,022
THOR #1020
Yep - nothing but good to say and especially about Teena. She stayed on the phone and helped me troubleshoot an electrically issue long after the warranty was expired.
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Old 05-14-2019, 06:13 PM   #5
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Brand: Still Looking
State: Georgia
Posts: 18
THOR #4609
Bigbur, I'm guessing you have a extended warranty? And they are footing the bill? Interested in hearing what your slide problems are and the fix outcome. I am interested in this same floor plan in the Miramar/Challenger.
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Old 05-14-2019, 07:23 PM   #6
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Brand: Thor Motor Coach
Model: challenger 37FH
State: Delaware
Posts: 137
THOR #13399
I've called Thor for help several times always been very helpful. Excellent customer service.
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