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Old 06-18-2018, 12:22 PM   #1
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Power awning won't retract.

2016 E450 Chateau 31e

My awning started being slow to retract recently. Then it wouldn't retract at all until I kept helping it in.

I have found that if I retract it the "wrong" way and let it come back in, it will work ok. The retract side of the motor that wouldn't retract will now extract slowly and with a little help.

I need to figure this out and I'm wondering where to start.

mac 'shade tree mechanic' gyvr
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Old 06-18-2018, 12:36 PM   #2
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Get a ladder and try spraying all the joints with silicone. I have to spray my awning about every 6 months or so, if not it gets very slow retracting.
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Old 06-18-2018, 12:38 PM   #3
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Quote:
Originally Posted by SuperD View Post
Get a ladder and try spraying all the joints with silicone. I have to spray my awning about every 6 months or so, if not it gets very slow retracting.
Do you just do the joints you can see on the awning or do you get into the covers on the ends and spray in there? If so, do you know how those covers come off?

I may just pop those off and see if I can see what's going on.

mac 'if I can get them off without breaking them' gyvr
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Old 06-18-2018, 12:58 PM   #4
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The covers do pop off but you can spray all the joints without removing them. Don’t use anything like WD40 that will attract dirt.
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Old 08-18-2019, 11:14 AM   #5
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The awning on my 2018 Thor ACE 30.3 will not retract. It will move a couple of inches in or out, but will not retract.
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Old 08-19-2019, 12:21 AM   #6
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Also make sure you are plugged into shore power, on your gear running the engine when you retract the awning. The little bit of extra voltage may be enough to get things moving. You wouldnít think so but once I started doing it that way I never had a problem with mine.
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Old 08-19-2019, 02:32 AM   #7
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I had that problem before when the unit wasn't level and leaning more toward the awning.
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Old 08-23-2019, 07:35 PM   #8
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No matter what I've tried, mine won't retract unless I spin it the opposite way and use extract to bring it in. It's still working like that a year later...

I'm sure I need a motor...if only I knew which motor to buy...

mac 'needs to fix this' gyvr
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Old 08-23-2019, 08:13 PM   #9
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mac 'stop breaking stuff' gyvr....

If your awning is a Solera, the motor is shown as AF in the attached photo; part number for it is listed at the bottom.

customerservice@lci1.com can help you order
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Old 08-23-2019, 09:20 PM   #10
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It there only one motor that powers the awning or is there one in both ends?

mac 'at 4 years old it shouldn't be breaking ' gyvr
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Old 08-23-2019, 09:33 PM   #11
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mac 'one to a customer' gyvr...

Only one motor, at the end of the arm closest to the front of the vehicle. Other end is referred to as an "idler". The full owner's manual can be found at https://lci-support-doc.s3.amazonaws...cd_0001369.pdf

The manual also has info on things like cleaning, maintenance, how to operate it if it loses power, etc.

Happy Retracting !
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Old 08-23-2019, 10:20 PM   #12
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Ours (2015 Windsport) is a little tricky, and think it's probably overdue for a lube job. Extends just fine. If fully (but not over) extended, it needs a little "help" to get past that first movement - just like my creaky elbow. Have my co-pilot push retract button (or I use the remote, if I remember I have it) while pulling down slightly on the lowest joint. Once it starts moving, it's off to the races. Just my experience, and one more item on my maintenance list. Your mileage may vary.
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Old 08-24-2019, 06:26 AM   #13
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Good stuff!

Thanks

mac 'shade me' gyvr
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Old 08-24-2019, 02:18 PM   #14
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Quote:
Originally Posted by SuperD View Post
Get a ladder and try spraying all the joints with silicone. I have to spray my awning about every 6 months or so, if not it gets very slow retracting.
Could you give me an example by name of a silicone spray? Thanx.
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Old 08-24-2019, 02:23 PM   #15
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Could you give me an example by name of a silicone spray? Thanx.
CRC Heavy Duty Silicone Spray - Walmart, $2.97 for 11 ounce can

Similar sprays at almost any auto parts store.
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Old 08-24-2019, 05:53 PM   #16
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wning on my 2018 Thor ACE 30.3 din't react properly as many days. thought i already communicate with nearest dealer but not yet get proper solution.
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Old 09-16-2019, 09:11 AM   #17
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Replaced motor. Awning is retracting again.

Thanks for all the help.

mac 'hopefully this one lasts longer than 4 years' gyvr
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Old 09-16-2019, 01:51 PM   #18
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Replaced motor. Awning is retracting again.



Thanks for all the help.



mac 'hopefully this one lasts longer than 4 years' gyvr


Glad youíre good now!
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Old 09-16-2019, 02:55 PM   #19
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Could you give me an example by name of a silicone spray? Thanx.



Do not use silicone spray. Use " Dry Lube Spray". HD, Lowes, Hardware stores.
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