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Old 04-23-2018, 12:12 AM   #1
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Brand: Thor Motor Coach
Model: Outlaw 29J
State: Texas
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THOR #11185
Question about Surface Proctect Plus Warranty

I got a question on a Survace Protect Plus warranty, our dealer gave us this Warranty for a good price.

Covers paint + fabric + rip & tear

1. Is this Warranty worth it

2. I was told that they spray the outside of the rv for extra protection And not to use soap

How can you tell if the rv outside has been sprayed

Thanks
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Old 04-23-2018, 03:22 AM   #2
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I will be watching this post carefully. We paid for the paint protection and it appears it was sprayed only about windshield high. Above the windshield we are getting a lot of fading. We were not told not to use soap. I use a cleaner that is supposed to be for RVs and boats.
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Old 04-27-2018, 12:13 AM   #3
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We had the coating applied to our unit. If you run your hand along the side. The treated part will be slick, the untreated will have a rough texture feel
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Old 04-27-2018, 02:27 AM   #4
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Model: Axis 24.1 Windjammer
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They hounded me 4 ever about having this procedure done, I finally agreed. Same thing paint protect outside.. interior blah blah blah...When I picked up the coach.
It looked like 2 13 yr old kids waxed it. I refused to pay! and they took it off my invoice. I'll look tomorrow but I think the cost was around $1800.00?
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Old 04-27-2018, 03:27 AM   #5
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Quote:
Originally Posted by revjeffrey View Post
They hounded me 4 ever about having this procedure done, I finally agreed. Same thing paint protect outside.. interior blah blah blah...When I picked up the coach.
It looked like 2 13 yr old kids waxed it. I refused to pay! and they took it off my invoice. I'll look tomorrow but I think the cost was around $1800.00?
Rev,
I was as dismayed as you when the young man showed up and waxed our Axis. I will say that the front cap became completely dull after the first year and the warranty covered having the entire front end painted so it no longer dulls. I recently filed a claim for the finish dulling on the sides and rear cap. A professional detailer showed up and made the entire exterior shine like glass. Would I purchase the warranty again? A real toss up. Might just be better off having the rig professionally detailed once a year.
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Old 04-27-2018, 08:47 PM   #6
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Thanks.. Strange when i run my hand on the RV. I don't feel the slick part.. I wonder if they never did it..
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Old 04-27-2018, 09:20 PM   #7
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Don't know if you all saw my post in another thread about this. I have a clam in on mine also. Above the windshield to the roof line it appears they didn't apply the sealant. The paint in that area is really beginning to fade. The rest of the coach looks very nice. So I guess if they do a good job of applying in the first place it will serve the purpose. I am glad to hear they are standing by the warranty. The price for mine was above $1700. When we did the PDI I asked them if it was treated and they check to find out that it wasn't. They ran it back to the shop then brought it back 30 minutes later so I am not supprised it wasn't applied properly.
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Old 04-27-2018, 09:37 PM   #8
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Thanks.. you pay a lot of money for these RVS and these extras you pay for is an added cost. So to see rush jobs is not right, we did our PDI in Feb and there was a few broken items which still haven't been fixed, they say the parts have been ordered.. 2 months and counting.
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Old 04-28-2018, 03:39 AM   #9
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I can't say all but SOME paint and fabric additives are just a warranty scam.the money isn't in the product or the application...its in the warranty. They put scotchguard or similar product on your interior and a wax or paint protector on ext. and hope they never hear from you.if so ...they win.if you file a claim and it costs them less than 1700 or so to fix them they still win. If you are like most and never make a claim or sell or trade...they win.i am not saying the warranties are not worth it but You have to successfully file a claim or claims for them to be worth it.read the fine print.
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Old 04-28-2018, 04:36 AM   #10
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I agree 100 percent jeeepz
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Old 04-28-2018, 10:56 PM   #11
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THOR #11185
I checked the small print..

1. Warranty says it covers damaged portions of TREATED surfaces only..
2. The total dollar coverage allowed under the Warranty is $5,000 aggregate.

See I need to make sure ALL the RV was treated.. and paying $1300 to only have $5000 covered seems to be pretty lousy warranty..
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Old 05-02-2018, 11:40 PM   #12
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Mine was sprayed but they didn’t get the black streaks off so I refused to pay They refunded my 1800 lot of money for a half??? Job
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Old 05-03-2018, 05:28 PM   #13
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I called service dept, The RV is scheduled for a few fixes, they checked and found out the Service Protect was Never done. And will be done when I bring it in. I will be really verifying this time..

Thanks all for your responses.
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Old 05-03-2018, 05:33 PM   #14
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I would be very very specific on asking them who is actually doing it, somebody at the dealership or a representative of the Product and Company?? They kept claiming the Product and Company Representatives come out and apply. (Trained professionals with this product) like I said it looked like two 13 year olds waxed my RV....and I refused to pay for it. Good luck! this is a great forum.
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Silver Safe-T-Plus Steering Control
SSF-106-40 SumoSprings Solo Front Bump Stop SSR-107-47 SumoSprings Rear Bump Stop
Hellwig 7718 Front Sway Bar & 7180 Rear Sway Bar
Koni FSD Front Shocks 8805-1042 / Koni FSD Rear Shocks 8805-1043
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Old 05-03-2018, 07:16 PM   #15
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I was sold one of those at a great price too. Turns out filling a claim is difficult at best. Rest assured I will never buy another one.
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