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Old 02-07-2016, 10:22 PM   #1
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Brand: Thor Motor Coach
Model: Challenger 37TB
State: Kentucky
Posts: 1,026
THOR #1020
Step recall - hurry

So my Challenger 37TB is headed to Thor for its last warranty checkup. One of the items to be done was the the step fix. Notice I said WAS. We are currently in Key West dry camping for a couple of months. So we are a long ways from Thor authorized service providers. As I was dumping our tanks, BINGO - BANGO - BONGO - steps broke. Looked underneath the steps and saw the gear mechanism hanging down and went yep - broken.

Here is pic of the steps without the recall!!! The bolt holding the gear in place shears off. Good news, I'd read the forums about the problem and had bungees at hand to hold them in place.

Also, the Thor folks are taking care of the step replacement with very little hassle for me. Thanks Tom Overton.
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Old 02-22-2016, 01:40 PM   #2
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Brand: Entegra
Model: Entegra Accolade 37TS
State: Virginia
Posts: 3,557
THOR #1469
Has anyone received an update on when the step parts will be shipped to dealers so they can apply the recall?

I just fired off an email to Thor asking that question since that is the only item left for my dealer to do on my coach.
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Old 02-23-2016, 01:38 PM   #3
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Brand: Thor Motor Coach
Model: 376
State: New Jersey
Posts: 48
THOR #3523
Quote:
Originally Posted by dstankov View Post
Has anyone received an update on when the step parts will be shipped to dealers so they can apply the recall?

I just fired off an email to Thor asking that question since that is the only item left for my dealer to do on my coach.
I was told by Lippert early summer of 16
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Old 02-23-2016, 02:14 PM   #4
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Brand: Entegra
Model: Entegra Accolade 37TS
State: Virginia
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THOR #1469
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Originally Posted by 09 Challenger View Post
I was told by Lippert early summer of 16
I received an email response from Thor yesterday stating the parts were shipped to my dealer on February 17. I plan to call the dealer today or tomorrow for an update on my coach. They were also waiting on a piece of wood trim that needs replacement under warranty.
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Old 03-11-2016, 06:01 PM   #5
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Brand: Thor Motor Coach
Model: Miramar 34.1
State: Pennsylvania
Posts: 26
THOR #1212
Step Recall 34.1

I had my step recall taken care of by CW last week.
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Old 03-11-2016, 06:19 PM   #6
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Brand: Thor Motor Coach
Model: vegas 24.1
State: Florida
Posts: 126
THOR #1466
Thor warranty

Tom Overton handled all the warranty claims and issues we had with our 2014 Vegas. Many problems and many calls and e-mails back and forth. I must say Overton was responsive, quick to resolve our many problems and followed up on our concerns. We are not happy with the many QC issues we endured with our Vegas, but we are satisfied with Tom Overtons resolutions to the problems.
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Old 03-11-2016, 10:31 PM   #7
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Brand: Thor Motor Coach
Model: Challenger 37TB
State: Kentucky
Posts: 1,026
THOR #1020
Thumbs up on Tom Overton! Always responsive and helpful.
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