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Old 04-05-2015, 07:11 PM   #1
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Brand: Thor Motor Coach
Model: Citation Sprinter 24SR
State: Oregon
Posts: 56
THOR #972
Stuck Step

Greetings -

The electric step on our Thor Citation Sprinter 24SR will not retract. It doesn't retract when the engine starts or when the door is closed regardless of the step switch position.

There's no reference to a manual procedure for retracting the step in the Thor Generic Manual for All Motorhomes Thor Builds and I don't see anything short of disconnecting a lot of parts that I can do.

Any thoughts?
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Old 04-06-2015, 04:10 PM   #2
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Brand: Thor Motor Coach
Model: Citation Sprinter 24SR
State: Oregon
Posts: 56
THOR #972
Resolved Stuck Step

I resolved this issue myself. To my surprise I discovered that the step power comes from coach rather than engine. If one removes coach batteries (IE for winter season) or if the batteries otherwise drain the steps will not operate.

Still don't know if there's a manual method to retract. Looking at step manufacturer might find something.
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Old 04-06-2015, 04:35 PM   #3
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Model: Entegra Accolade 37TS
State: Virginia
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THOR #1469
Check out this video

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Old 04-06-2015, 05:22 PM   #4
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Brand: Thor Motor Coach
Model: Hurricane 34E
State: California
Posts: 524
THOR #937
While on my maiden voyage, and shake down tour, I had the pleasure of purchasing a "2 Bungee Cord Pack" at DisneyWorld's Fort Wilderness camp store for about $19.00!

My coach's step main pinion bolt sheared off on night one! Mine is a Lippert.
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Old 04-06-2015, 08:34 PM   #5
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Brand: Thor Motor Coach
Model: Citation Sprinter 24SR
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THOR #972
Thanks!

Many thanks! Both the video and the bungee on board idea helped. I'll be ready next time.

Ed
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Old 08-09-2017, 12:46 AM   #6
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Brand: Thor Motor Coach
Model: 2017 Citation 24SR
State: Florida
Posts: 46
THOR #7515
Hi,
I am in the second month of owning a Thor Citation 24SR. During my initial service visit to solve a bathroom faucet problem and to report that the AM radio did not work in the MH, the step failed to come down. When I picked it up a few days later, the step was working fine. The service tech pointed to the two magnet system and implied that had been serviced. Now more than a month later the same problem has occurred again. Steps won't come down. I am about to go out with a stronger magnet and see if that can activate it. Well, a more powerful magnet did not solve the problem. I am in Florida, so called the La Mesa customer service and they connected me with a good fellow in service at La Mesa in San Deigo, CA. He thought there was a reset button and that powe for the steps comes from the vehicle power. But stopped working with me when he discovered I did not buy from La Mesa in San Deigo.
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Old 08-09-2017, 01:26 AM   #7
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Brand: Thor Motor Coach
Model: Citation Sprinter 24SR
State: Oregon
Posts: 56
THOR #972
Step Issues

We had stuck step syndrom on our 2015 Citation 24SR twice. In each case it was power to the step that was the issue. After many tries it was finally traced to a bad breaker (fuse/circuit?).

We spent several months manually raising and lowering, securing with a ratcheting cargo strap to keep them up.

Except for the total failure of the gear bolt (subject of a recall and repaired last summer but not before I fell on my a.. entering the coach) the steps have worked fine since the electrical issue was found and repaired.
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Old 08-09-2017, 03:13 AM   #8
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Model: 2017 Citation 24SR
State: Florida
Posts: 46
THOR #7515
Thank you for the feedback. Is there a fuse or part of the circuit I can test?
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Old 08-09-2017, 04:03 AM   #9
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Brand: Thor Motor Coach
Model: 2017 Citation 24SR
State: Florida
Posts: 46
THOR #7515
Is there a fuse or something that I can check? I have a 2017 Citation 24SR. Now, twice, the step has failed to extend. he first time I was at the dealership for another problem and they fixed it. But now it has failed to extend again and I am due to start a trip in the afternoon. I plan to be at the dealership when they open and ask them to fix it. But the problem is, if it is just a blown fuse, chanes are it will just happen again and again until they identify where the short is or why it happens, and fix the underlying cause.
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Old 08-09-2017, 10:41 AM   #10
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Model: 2017 Windsport 29M
State: Indiana
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THOR #5196
Quote:
Originally Posted by w6lmj View Post
Is there a fuse or something that I can check? I have a 2017 Citation 24SR. Now, twice, the step has failed to extend. he first time I was at the dealership for another problem and they fixed it. But now it has failed to extend again and I am due to start a trip in the afternoon. I plan to be at the dealership when they open and ask them to fix it. But the problem is, if it is just a blown fuse, chanes are it will just happen again and again until they identify where the short is or why it happens, and fix the underlying cause.
The steps and associated wiring are in a very exposed position, vulnerable to lots of road debris. If you can, crawl under the coach and inspect the wiring very throughly. I found several wires loose and dangling, secured everything out of the way with zip ties to lessen the chance of damage.
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Old 09-03-2017, 04:24 PM   #11
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State: Arkansas
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THOR #9052
Quote:
Originally Posted by oreddie View Post
We had stuck step syndrom on our 2015 Citation 24SR twice. In each case it was power to the step that was the issue. After many tries it was finally traced to a bad breaker (fuse/circuit?).

We spent several months manually raising and lowering, securing with a ratcheting cargo strap to keep them up.

Except for the total failure of the gear bolt (subject of a recall and repaired last summer but not before I fell on my a.. entering the coach) the steps have worked fine since the electrical issue was found and repaired.
Hello, I am having a similar issue on the same RV can you point me to the fuse/breaker that was the issue?

Thanks
Mike
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Old 09-03-2017, 05:07 PM   #12
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Brand: Thor Motor Coach
Model: Citation Sprinter 24SR
State: Oregon
Posts: 56
THOR #972
Mike,

I'm not near my rig right now but I recall the tech wrote up the repair as a "Defective House Breaker replaced". Seems the house breaker was shorting or something and causing the coach battery disconnect to fail, wouldn't reconnect.

If your coach has power then I don't think that's your issue. In almost every thread though it suggests an electrical issue/gremlin was the problem behind stuck steps.
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Old 09-03-2017, 06:17 PM   #13
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Brand: Thor Motor Coach
Model: Gemini 24TX (2017)
State: California
Posts: 1,257
THOR #5821
Haven't had a problem with the step on the Gemini, but did on previous coach. They are a real PITA to deal with. Have to get under the step and disassemble the drive and motor to work it manually. Usually its a loose wire, or packed in dirt at the motor and drive gear. Because of where the step is, its pretty vulnerable to dirt and flying road debris while underway.
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Old 09-03-2017, 09:03 PM   #14
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THOR #9052
Thanks everyone.
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