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Old 07-16-2016, 02:24 PM   #1
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Brand: Thor Motor Coach
Model: Challenger 36 TL
State: Virginia
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THOR #3852
Thor Customer Service 24/7?

Thor's customer care states 24/7 answers and problem solving. But I get a machine that says offices are closed and to leave a message. Anybody have a number that picks up 24/7? The number I have is (877) 855-2867.
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Old 07-16-2016, 02:51 PM   #2
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Model: Axis 24.1 KC's Big Box
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Quote:
Originally Posted by BHoraist View Post
Thor's customer care states 24/7 answers and problem solving. But I get a machine that says offices are closed and to leave a message. Anybody have a number that picks up 24/7? The number I have is (877) 855-2867.
I have not reached anyone in Warranty on the weekend. Good luck !
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Old 07-16-2016, 04:13 PM   #3
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THOR #3610
Well, the phone IS answered 24-7, nothing said it would be a person not a recording.
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Old 07-22-2016, 12:59 AM   #4
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THOR #3608
Call 574-584-3388. I have spoken to Stephenie at Thor on two occassions.
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Old 07-24-2016, 02:01 PM   #5
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State: Texas
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THOR #4521
From my dealer:

"Thor Tech Support Line (Option 4 forwards to after- hours assistance when applicable) 866-855-2867"

The prompts says if you are in an emergency situation or completely down press 4.


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Old 07-24-2016, 04:06 PM   #6
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Model: 2015 Vegas 25.2
State: Oregon
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If the unit is < 3 yrs old, you can get a FREE tow from Ford Roadside Assistance 800-444-3311.
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Old 07-24-2016, 04:08 PM   #7
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Brand: Thor Motor Coach
Model: 2015 Vegas 25.2
State: Oregon
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THOR #2271
Quote:
Originally Posted by robtx View Post
From my dealer:

"Thor Tech Support Line (Option 4 forwards to after- hours assistance when applicable) 866-855-2867"

The prompts says if you are in an emergency situation or completely down press 4.


Robtx - Didn't you mean 877-855-2867??
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Old 07-25-2016, 03:34 AM   #8
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Brand: Thor Motor Coach
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THOR #4521
Oops! Yes 877 not 866

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Old 08-13-2016, 06:27 AM   #9
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Brand: Thor Motor Coach
Model: Hurricane 34E
State: California
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Quote:
Originally Posted by robtx View Post
From my dealer:

"Thor Tech Support Line (Option 4 forwards to after- hours assistance when applicable) 866-855-2867"

The prompts says if you are in an emergency situation or completely down press 4.



When my Hurricane 34E's step broke while at DisneyWorlds's Fort Wilderness the very first night after we picked it up for our shakedown trip, I called that number after returning from the Magic Kingdom at about 11:30 p.m.

Someone actually answered, and they mentioned that the main bolt shears off, (heh, the 2016 recall), and can be fixed by a Thor dealer on my trip home to California. They gave me phone numbers for the dealership along my route home so that I could contact them on Monday, (this happened on a Friday). Unfortunately, when I called every dealer, they either didn't have the part, or they wanted me to stay a few days until they would get the part.

I just purchased the most expensive Coghlan's bungy cords from the Disney Trading Post and strapped the steps for the trip home.
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Old 08-13-2016, 05:33 PM   #10
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Model: Challenger 37KT
State: Michigan
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The step recall is not just a Thor issue, my brother Newmar has the same recall.

Lots of RV's to get fixed.

KC
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