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Old 04-04-2019, 01:55 PM   #1
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Thor Dealers That Will Not Support Thor Warranty If Not Purchased From Them

This (hopefully) is not the place for rants. If you've experienced a dealer that refused to perform warranty work on your Thor product, please post it here. Hopefully Thor will read this and take action. Equally and hopefully, this Thread will take sales away from these dealers and help new buyers in their selection of good, supportive dealers near them. If you are a dealer reading this Thread, feel free to post your contact info and confirm your willingness to support us.

Southern RV of McDonough, GA. Confirmed by statement of Service Writer.
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Old 04-04-2019, 02:13 PM   #2
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Damn, that is pretty sad. Sorry to hear that. What happened to the days when any customer was worth taking time for.
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Old 04-04-2019, 02:15 PM   #3
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I agree...
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Old 04-04-2019, 02:16 PM   #4
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There are many great Thor Industries Dealers out there. MHSRV and Youngbloods in Mayfield are two I have used for 22 years. As for warranty or not service, I would always recommend you call Thor MC customer service and ask for a recommendation for a mobile tech in your area. Usually if your coach is under warranty Thor MC will authorize reimbursement for the service IF certain requirements are met.
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Old 04-04-2019, 02:17 PM   #5
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Just to be clear, I have heard of a few dealers that won't work on any coaches that they didn't sell. Within in their right to service their customers first I guess. Are you counting them?
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Old 04-04-2019, 02:29 PM   #6
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Originally Posted by sroyer View Post
Just to be clear, I have heard of a few dealers that won't work on any coaches that they didn't sell. Within in their right to service their customers first I guess. Are you counting them?

Kinda what this thread is about...post them here. Buyers and owners will benefit from it. Non supportive dealers will lose business because of it.
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Old 04-04-2019, 04:13 PM   #7
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I like the idea of a running list of Thor dealers that will not honor Thor warranty requests. Did Southern tell you why?
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Old 04-04-2019, 04:37 PM   #8
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Originally Posted by Lt Keefer View Post
I like the idea of a running list of Thor dealers that will not honor Thor warranty requests. Did Southern tell you why?

This was before I bit the bullet and went to Wakarusa (great choice). He said they had enough service business already to not have to deal with outsiders. I told him I would be happy to help him with that problem. I've been on a local campaign since then to keep my promise and it's working.
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Old 04-04-2019, 08:20 PM   #9
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We "had" a dealer like that but the recession of 2008 took care of him. I never understood the lack of support for warranty issues from some dealers. Even more so, I don't understand why manufacturers let their dealer networks stiff customers on their warranty repairs.
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Old 04-04-2019, 10:03 PM   #10
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Quote:
Originally Posted by The Gritz Carlton View Post
This was before I bit the bullet and went to Wakarusa (great choice). He said they had enough service business already to not have to deal with outsiders. I told him I would be happy to help him with that problem. I've been on a local campaign since then to keep my promise and it's working.
Glad to hear that you're making them notice you...
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Old 04-12-2019, 01:55 PM   #11
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Old 04-12-2019, 02:13 PM   #12
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while I understand your frustration, you have the pleasure to go anywhere and everywhere you wish for any service work, or warranty work, you have need of - no 'dealer' in the RV industry is controlled by a factory, though, and therefore having a forum that touts to 'share' these issues will not be able to change anything. These are independent businesses, and sell many makes and models, and just like you, can make any business choices they feel is best for them.
I get that folks want any and every dealership, shop, or service center to 'automatically' give them service, but the reality is that it's not that simple.
If those who purchase from a dealer have service and warranty from that dealer, then going to their dealer is certainly the best option. If you go to a different dealer, then you are also susceptible to their rules, since you didn't buy from them. Your own dealer is wondering why you're not using them for service, and why you're complaining that their competition will not!
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Old 04-12-2019, 06:42 PM   #13
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I purchased the Tuscany from MHSRV knowing I wasn't going back to Alvarado TX for service or warranty issues, Simply to many miles and not a fan of going across Dallas often in a Motor Home

Luckily Reliable RV, multiple line dealer in Springfield MO, honors all Thor products for warranty and service. If you are in the area they have a large dealership and very nice shop
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Old 04-12-2019, 06:44 PM   #14
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Originally Posted by The Gritz Carlton View Post
Kinda what this thread is about...post them here. Buyers and owners will benefit from it. Non supportive dealers will lose business because of it.
I agree with your take on this. If you are a dealer it should be similar to the automotive side, service them the same

Something to consider and given a motor home which is made to travel why should you have to cross the country to get service. A bit different than buying other items that aren't mobile
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Old 04-12-2019, 06:44 PM   #15
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Thanks
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Old 04-12-2019, 06:46 PM   #16
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Originally Posted by TurnerFam View Post
while I understand your frustration, you have the pleasure to go anywhere and everywhere you wish for any service work, or warranty work, you have need of - no 'dealer' in the RV industry is controlled by a factory, though, and therefore having a forum that touts to 'share' these issues will not be able to change anything. These are independent businesses, and sell many makes and models, and just like you, can make any business choices they feel is best for them.
I get that folks want any and every dealership, shop, or service center to 'automatically' give them service, but the reality is that it's not that simple.
If those who purchase from a dealer have service and warranty from that dealer, then going to their dealer is certainly the best option. If you go to a different dealer, then you are also susceptible to their rules, since you didn't buy from them. Your own dealer is wondering why you're not using them for service, and why you're complaining that their competition will not!
I understand what you are saying but disagree. If you purchase a Ford in NY and then move to CA, you shouldn't have to drive to NY for service. Same as an RV
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Old 04-12-2019, 08:56 PM   #17
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If I buy a George Forum Grill from Target that dies in 10 days should I be upset when K-Mart refuses to make me whole even though they also sell Forum Grills?

If I buy a Camco Sewer Hose from Walmart but decide what I have is still good enough can I take to Camping World and expect a full return on my money?

The why should we expect anything different from an RV service center which is independent from the coach builders?
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Old 04-12-2019, 09:37 PM   #18
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When u buy 80.000
Dollar RV Lot Difference
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Old 04-13-2019, 12:37 PM   #19
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Originally Posted by Sweetbriar View Post
If I buy a George Forum Grill from Target that dies in 10 days should I be upset when K-Mart refuses to make me whole even though they also sell Forum Grills?



If I buy a Camco Sewer Hose from Walmart but decide what I have is still good enough can I take to Camping World and expect a full return on my money?



The why should we expect anything different from an RV service center which is independent from the coach builders?
So you're new ride breaks down 2000 miles from where you purchased it and you think it is perfectly ok for the local dealer to have you tow your ride back to the seller?

You are a special person then, enjoy your tow
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Old 04-13-2019, 01:26 PM   #20
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Quote:
Originally Posted by Sweetbriar View Post
If I buy a George Forum Grill from Target that dies in 10 days should I be upset when K-Mart refuses to make me whole even though they also sell Forum Grills?

If I buy a Camco Sewer Hose from Walmart but decide what I have is still good enough can I take to Camping World and expect a full return on my money?

The why should we expect anything different from an RV service center which is independent from the coach builders?
Not the same thing by a long shot.

If I buy a $15,000 Chevy from a dealer 50 miles away because he has what I want in the right color, etc; I can expect to be able to take it to my Chevy dealer 5 miles away for any warranty item, or any service, without any type of hassle because I "didn't buy it there".

RV dealerships run the same way on the sales end: they should run the same way on the service end.
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