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Old 01-07-2018, 11:29 PM   #1
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Brand: Thor Motor Coach
Model: ACE 29.2
State: California
Posts: 102
THOR #10103
thor warranty work

how do go about getting something replace when your dealer has already sign off on it. I have a dinette table that is warped, can I just contact Thor directly and get a replacement?
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Old 01-07-2018, 11:37 PM   #2
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Brand: Thor Motor Coach
Model: Axis 24.1
State: Michigan
Posts: 8,251
THOR #1150
Give Thor a call and see what they say--doesn't hurt to ask.
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Old 01-08-2018, 02:13 AM   #3
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Brand: Thor Motor Coach
Model: 2015 ACE 30.2
State: Florida
Posts: 203
THOR #1287
Pictures

Before calling Thor, take pictures from several angles that clearly show the flaw so you can email them during the call. Thor can work off that.
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Old 01-08-2018, 03:30 AM   #4
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Model: Newmar Bay Star Sport 300
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THOR #6826
If your coach is still in warranty I believe they will be happy to send you a new table top. Just be honest and polite and tell them you want to do the work yourself instead of taking the coach to a dealer. By all means send photos of the defect. Good luck.
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Old 01-08-2018, 04:29 AM   #5
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Brand: Thor Motor Coach
Model: ACE 29.2
State: California
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THOR #10103
Thanks all, I'll do just that!
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Old 01-08-2018, 12:41 PM   #6
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 12,104
THOR #8860
Good luck! Please let us know how this works out; our fingers are crossed for you.
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Old 01-08-2018, 06:53 PM   #7
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Brand: Thor Motor Coach
Model: ACE 29.2
State: California
Posts: 102
THOR #10103
Wow, called them and they are sending the table top out to me in about a week!
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Old 01-08-2018, 07:20 PM   #8
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Brand: Thor Motor Coach
Model: 2015 ACE 30.2
State: Florida
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THOR #1287
Glad it is working out

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Old 01-08-2018, 08:24 PM   #9
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 12,104
THOR #8860
http://www.thorforums.com/forums/att...1&d=1515443040
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