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Old 05-27-2015, 11:53 AM   #1
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Brand: Thor Motor Coach
Model: A.C.E 29.3
State: Ohio
Posts: 604
THOR #1620
Thumbs up Thumbs UP Thor service!

We had a breakdown at our campsite before we left yesterday with the slide and the jacks. Called thor and they got me fixed up. On the way home the pantry door flew open and hit the bathroom door punching a hole in it. Sent a pic last night and today they are sending me a new door to replace it!

THIS is the type of service that makes for return customers! Thanks to Terry Baughman Service/Warranty tech!
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2015 Thor A.C.E. 29.3
2014 Honda CRV Toad
Ohio FMCA 317123
Camping World Indianapolis, worst dealer EVER experienced
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Old 05-27-2015, 12:59 PM   #2
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Brand: Entegra
Model: Entegra Accolade 37TS
State: Virginia
Posts: 3,365
THOR #1469
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Originally Posted by thor293 View Post
We had a breakdown at our campsite before we left yesterday with the slide and the jacks. Called thor and they got me fixed up. On the way home the pantry door flew open and hit the bathroom door punching a hole in it. Sent a pic last night and today they are sending me a new door to replace it!

THIS is the type of service that makes for return customers! Thanks to Terry Baughman Service/Warranty tech!
I have found that when dealing with them directly they are relatively good and easy to talk with. Their parts department has sent me an incorrect part on a couple of occasions but they made things right in the end.

Thor has not yet, to my knowledge, came up with an action plan on the recalled fire extinguishers. I called Kiddie and dealt with them directly but I would've expected Thor to take some kind of action. They did offer reimbursement if I purchased a new extinguisher but I had already dealt with Kiddie.
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Chester, VA
2020 Entegra Accolade 37TS
FMCA - F432054
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Old 05-27-2015, 02:42 PM   #3
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Brand: Thor Motor Coach
Model: ACE 27.1
State: Arkansas
Posts: 33
THOR #2017
I have come to the realization that a lot of DIY will take place when owning an RV. I am okay with that as long as the manufacturer and/or dealership can help me get parts in a timely and economically pleasing manner. It makes me a better owner when I take responsibility for my coach and learning how to remedy most things saves my family time and frustration.
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Old 05-27-2015, 02:48 PM   #4
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Brand: Thor Motor Coach
Model: A.C.E 29.3
State: Ohio
Posts: 604
THOR #1620
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Originally Posted by unw1red View Post
I have come to the realization that a lot of DIY will take place when owning an RV. I am okay with that as long as the manufacturer and/or dealership can help me get parts in a timely and economically pleasing manner. It makes me a better owner when I take responsibility for my coach and learning how to remedy most things saves my family time and frustration.
Well said Unwired! Thor seems like they will be good with sending parts to fix items the consumer can replace. After all the labor doesn't cost them anything and considering a service center or dealer is probably billing $120 an hour simple math makes that a win win! We get our parts and no extended down time waiting on the dealer!
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2015 Thor A.C.E. 29.3
2014 Honda CRV Toad
Ohio FMCA 317123
Camping World Indianapolis, worst dealer EVER experienced
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Old 05-28-2015, 06:12 PM   #5
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Brand: Thor Motor Coach
Model: A.C.E 29.3
State: Ohio
Posts: 604
THOR #1620
Well yesterday I sent a pic and dimensions for the door and they are making me a new one and today I received 2 new clasps for the pantry door.
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2015 Thor A.C.E. 29.3
2014 Honda CRV Toad
Ohio FMCA 317123
Camping World Indianapolis, worst dealer EVER experienced
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