Go Back   Thor Forums > Thor Community Forums > Forum Admin and Announcements
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 08-31-2017, 04:28 PM   #1
Senior Member
 
Ron1Z's Avatar
 
Brand: Thor Motor Coach
Model: Windsport 29m
State: Florida
Posts: 325
THOR #8069
Apology

Today I received an email from Marcus Lemon apologizing for his statement last week. Apology accepted back to shopping at CW.
__________________

__________________
Ron1Z is offline   Reply With Quote
Old 08-31-2017, 04:45 PM   #2
Senior Member
 
dcbenny's Avatar
 
Brand: Still Looking
Model: Forest River GTS 2800QSF
State: Florida
Posts: 452
THOR #5326
Do you really think the apology is from the heart or just for business will not renew my account with them
__________________

__________________
Don & Liz B.
Pink Retired Greyhound
Forest River
Sunseeker 2800QSF GTS
dcbenny is offline   Reply With Quote
Old 08-31-2017, 04:59 PM   #3
I Think We're Lost!
 
Bob Denman's Avatar
 
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 10,249
THOR #8860
It always seems easier to burn bridges; than it is to build or repair them.
Congratulations, for getting things back on track!
__________________
Good Sam Member 843599689
FMCA Member F473304

Current coach: Tiffin Wayfarer 24 BW
Former coach: Thor Outlaw 29-H
Bob Denman is offline   Reply With Quote
Old 08-31-2017, 05:30 PM   #4
Senior Member
 
Brand: Thor Motor Coach
Model: hurricane 32n
State: Florida
Posts: 761
THOR #4158
Quote:
Originally Posted by dcbenny View Post
Do you really think the apology is from the heart or just for business will not renew my account with them
They probably had a big drop in business and renewals. I'm not renewing mine.
__________________
Jerry and Debbie
2015. Hurricane 32N /Kia Soul toad
Retired
Crawfordville Fl. Vietnam Vet.
Jegdrum5050 is offline   Reply With Quote
Old 08-31-2017, 06:39 PM   #5
Senior Member
 
Brand: Thor Motor Coach
Model: Miramar 33.5
State: Washington
Posts: 217
THOR #578
Quote:
Originally Posted by Ron1Z View Post
Today I received an email from Marcus Lemon apologizing for his statement last week. Apology accepted back to shopping at CW.
What statement??
__________________
brianh442 is offline   Reply With Quote
Old 08-31-2017, 06:55 PM   #6
Senior Member
 
dcbenny's Avatar
 
Brand: Still Looking
Model: Forest River GTS 2800QSF
State: Florida
Posts: 452
THOR #5326
Quote:
Originally Posted by brianh442 View Post
What statement??
Google it

Marcus Lemonis: If youíre OK with what Trump said, donít shop at my business
__________________
Don & Liz B.
Pink Retired Greyhound
Forest River
Sunseeker 2800QSF GTS
dcbenny is offline   Reply With Quote
Old 08-31-2017, 06:58 PM   #7
Senior Member
 
Mike in AZ's Avatar
 
Brand: Thor Motor Coach
Model: Challenger 37LX
State: Arizona
Posts: 506
THOR #7863
Quote:
Originally Posted by Ron1Z View Post
Today I received an email from Marcus Lemon apologizing for his statement last week. Apology accepted back to shopping at CW.
Was his email in reply to ne you sent him / CW, or a broadcast email they're sending to all customers, or?
__________________
__________
Mike
USAF Veteran, Retired Security Professional
The only thing necessary for evil to prosper,
Is that good men do nothing.
Mike in AZ is offline   Reply With Quote
Old 08-31-2017, 07:15 PM   #8
I Think We're Lost!
 
Bob Denman's Avatar
 
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 10,249
THOR #8860
"Marcus Lemonis: If youíre OK with what Trump said, donít shop at my business"
Groan....jpg

Even in here??
Attached Thumbnails
Click image for larger version

Name:	Groan....jpg
Views:	333
Size:	57.2 KB
ID:	6660  
__________________
Good Sam Member 843599689
FMCA Member F473304

Current coach: Tiffin Wayfarer 24 BW
Former coach: Thor Outlaw 29-H
Bob Denman is offline   Reply With Quote
Old 08-31-2017, 07:42 PM   #9
Senior Member
 
Brand: Still Looking
State: Texas
Posts: 3,867
THOR #2121
Interesting apology is very personal.


Lemonis Apologizes for Controversial Remarks | RV Business
__________________
Chance is offline   Reply With Quote
Old 08-31-2017, 07:56 PM   #10
Senior Member
 
Brand: Thor Motor Coach
Model: hurricane 32n
State: Florida
Posts: 761
THOR #4158
A real joker for sure!!!!
__________________
Jerry and Debbie
2015. Hurricane 32N /Kia Soul toad
Retired
Crawfordville Fl. Vietnam Vet.
Jegdrum5050 is offline   Reply With Quote
Old 08-31-2017, 08:29 PM   #11
Senior Member
 
Mike in AZ's Avatar
 
Brand: Thor Motor Coach
Model: Challenger 37LX
State: Arizona
Posts: 506
THOR #7863
I have to say, that's a good letter. Never heard of him before last week, so my total knowledge of Mr Lemonis comes from his two statements. This apology does seem very personal, for him, and I'm no longer going to hold his first statement against him or CW.

That said, the service Dept at CW of Avondale, AZ has lost me as a customer through their sloppy performance and poor (IMO) communication. If I go there again, it will be because I don't have other viable options.
__________________
__________
Mike
USAF Veteran, Retired Security Professional
The only thing necessary for evil to prosper,
Is that good men do nothing.
Mike in AZ is offline   Reply With Quote
Old 08-31-2017, 09:26 PM   #12
Senior Member
 
Sanford's Avatar
 
State: Arizona
Posts: 222
THOR #7580
If you want to see the real Lemonis, watch a tv program called The Profit. His only concern is bottom line. Not customer service.
__________________
Sanford is offline   Reply With Quote
Old 08-31-2017, 09:32 PM   #13
Senior Member
 
Mike in AZ's Avatar
 
Brand: Thor Motor Coach
Model: Challenger 37LX
State: Arizona
Posts: 506
THOR #7863
Sanford, it's a shame he can't see that one leads to the other. But IMO the individual CW stores and service departments have managers who can largely control the way customers are treated, it's not all about the CEO with any company.
__________________
__________
Mike
USAF Veteran, Retired Security Professional
The only thing necessary for evil to prosper,
Is that good men do nothing.
Mike in AZ is offline   Reply With Quote
Old 08-31-2017, 09:34 PM   #14
Senior Member
 
Brand: Thor Motor Coach
Model: hurricane 32n
State: Florida
Posts: 761
THOR #4158
Leaders set the stage!! I'm done.
__________________
Jerry and Debbie
2015. Hurricane 32N /Kia Soul toad
Retired
Crawfordville Fl. Vietnam Vet.
Jegdrum5050 is offline   Reply With Quote
Old 08-31-2017, 09:48 PM   #15
Senior Member
 
Sanford's Avatar
 
State: Arizona
Posts: 222
THOR #7580
Agreed Mike, but it starts at the top.
__________________
Sanford is offline   Reply With Quote
Old 08-31-2017, 09:55 PM   #16
Senior Member
 
Brand: Still Looking
State: Texas
Posts: 3,867
THOR #2121
Quote:
Originally Posted by Mike in AZ View Post
Sanford, it's a shame he can't see that one leads to the other. ....cut.....
I'd bet that he and most CEOs are aware that it does. At one extreme having no customer service would kill long-term profits, and at same time no company can afford unlimited customer service or they would also go broke.

My guess is that most companies try to find the sweet spot that maximizes profits longer-term. Just my guess.
__________________
Chance is offline   Reply With Quote
Old 08-31-2017, 10:37 PM   #17
Senior Member
 
dcbenny's Avatar
 
Brand: Still Looking
Model: Forest River GTS 2800QSF
State: Florida
Posts: 452
THOR #5326
Just doing what he said to do if you support Trump take your business else where
__________________
Don & Liz B.
Pink Retired Greyhound
Forest River
Sunseeker 2800QSF GTS
dcbenny is offline   Reply With Quote
Old 08-31-2017, 11:19 PM   #18
Senior Member
 
Mike in AZ's Avatar
 
Brand: Thor Motor Coach
Model: Challenger 37LX
State: Arizona
Posts: 506
THOR #7863
I get it, and am not trying to defend Lemonis or CW. I'm a Conservative, a veteran, and a Christian and what he said turned me off CW. I'm just saying his apology seemed sincere and isn't something I've seen much of from VP's and up. We all make mistakes, and he seems to be admitting to his.
__________________
__________
Mike
USAF Veteran, Retired Security Professional
The only thing necessary for evil to prosper,
Is that good men do nothing.
Mike in AZ is offline   Reply With Quote
Old 09-01-2017, 02:00 PM   #19
Senior Member
 
Brand: Thor Motor Coach
Model: 28z
State: North Carolina
Posts: 240
THOR #7401
I just don't understand why they (CEO's) can't simply avoid the conversation. I was never a CEO, however I was in Director level positions and fully knew that those type comments were not healthy and would be detrimental to my career. It sometimes appears that some of them think their opinion matters more than others and that we care what they think (sorta like Hollywood).
__________________
Gary A is offline   Reply With Quote
Old 09-01-2017, 02:01 PM   #20
Senior Member
 
Brand: Thor Motor Coach
Model: hurricane 32n
State: Florida
Posts: 761
THOR #4158
__________________

__________________
Jerry and Debbie
2015. Hurricane 32N /Kia Soul toad
Retired
Crawfordville Fl. Vietnam Vet.
Jegdrum5050 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 12:56 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2