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Old 08-31-2017, 04:28 PM   #1
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Apology

Today I received an email from Marcus Lemon apologizing for his statement last week. Apology accepted back to shopping at CW.

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Old 08-31-2017, 04:45 PM   #2
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Do you really think the apology is from the heart or just for business will not renew my account with them
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Old 08-31-2017, 04:59 PM   #3
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It always seems easier to burn bridges; than it is to build or repair them.
Congratulations, for getting things back on track!
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Old 08-31-2017, 05:30 PM   #4
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Originally Posted by dcbenny View Post
Do you really think the apology is from the heart or just for business will not renew my account with them
They probably had a big drop in business and renewals. I'm not renewing mine.
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Old 08-31-2017, 06:39 PM   #5
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Originally Posted by Ron1Z View Post
Today I received an email from Marcus Lemon apologizing for his statement last week. Apology accepted back to shopping at CW.
What statement??
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Old 08-31-2017, 06:55 PM   #6
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What statement??
Google it

Marcus Lemonis: If you’re OK with what Trump said, don’t shop at my business
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Old 08-31-2017, 06:58 PM   #7
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Originally Posted by Ron1Z View Post
Today I received an email from Marcus Lemon apologizing for his statement last week. Apology accepted back to shopping at CW.
Was his email in reply to ne you sent him / CW, or a broadcast email they're sending to all customers, or?
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Old 08-31-2017, 07:15 PM   #8
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"Marcus Lemonis: If you’re OK with what Trump said, don’t shop at my business"
Groan....jpg

Even in here??
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Old 08-31-2017, 07:42 PM   #9
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Interesting apology is very personal.


Lemonis Apologizes for Controversial Remarks | RV Business
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Old 08-31-2017, 07:56 PM   #10
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A real joker for sure!!!!
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Old 08-31-2017, 08:29 PM   #11
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I have to say, that's a good letter. Never heard of him before last week, so my total knowledge of Mr Lemonis comes from his two statements. This apology does seem very personal, for him, and I'm no longer going to hold his first statement against him or CW.

That said, the service Dept at CW of Avondale, AZ has lost me as a customer through their sloppy performance and poor (IMO) communication. If I go there again, it will be because I don't have other viable options.
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Old 08-31-2017, 09:26 PM   #12
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If you want to see the real Lemonis, watch a tv program called The Profit. His only concern is bottom line. Not customer service.
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Old 08-31-2017, 09:32 PM   #13
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Sanford, it's a shame he can't see that one leads to the other. But IMO the individual CW stores and service departments have managers who can largely control the way customers are treated, it's not all about the CEO with any company.
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Old 08-31-2017, 09:34 PM   #14
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Leaders set the stage!! I'm done.
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Old 08-31-2017, 09:48 PM   #15
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Agreed Mike, but it starts at the top.
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Old 08-31-2017, 09:55 PM   #16
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Sanford, it's a shame he can't see that one leads to the other. ....cut.....
I'd bet that he and most CEOs are aware that it does. At one extreme having no customer service would kill long-term profits, and at same time no company can afford unlimited customer service or they would also go broke.

My guess is that most companies try to find the sweet spot that maximizes profits longer-term. Just my guess.
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Old 08-31-2017, 10:37 PM   #17
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Just doing what he said to do if you support Trump take your business else where
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Old 08-31-2017, 11:19 PM   #18
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I get it, and am not trying to defend Lemonis or CW. I'm a Conservative, a veteran, and a Christian and what he said turned me off CW. I'm just saying his apology seemed sincere and isn't something I've seen much of from VP's and up. We all make mistakes, and he seems to be admitting to his.
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Old 09-01-2017, 02:00 PM   #19
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I just don't understand why they (CEO's) can't simply avoid the conversation. I was never a CEO, however I was in Director level positions and fully knew that those type comments were not healthy and would be detrimental to my career. It sometimes appears that some of them think their opinion matters more than others and that we care what they think (sorta like Hollywood).
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Old 09-01-2017, 02:01 PM   #20
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