Go Back   Thor Forums > Thor Tech Forums > Modifications and Updates
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 05-30-2019, 01:53 PM   #1
Junior Member
 
Brand: Thor Motor Coach
Model: 34J Windsport
State: Louisiana
Posts: 28
THOR #15123
Step Pads - Customer Service

I recently purchased a set of Step Pads for the MH. While on our trip last weekend, I decided we should install, as we had a lazy Saturday of rest and relaxation.

The two on the pass side went on very easy, the front drivers had a struggle getting to lock. NOW...the drivers rear pad itself is concaved for some reason, and I thought it locked. Raised pad, stayed on, and checked to verify it was on.

Well, get home from a two hour drive and that left rear pad is missing.

Get on the Internet, sent Step Pad a message to get cost on one replacement pad. After a few emails back and forth with Ms. Barbara from Customer Service, she said she would send me one at no cost and shipped at NO COST.

I was willing to pay, but she said she would take care of it, and threw in some helpful advice to go along with the issue.

It's been a while since I have encountered Customer Service like that, and It was great to deal with Step Pads.
__________________

__________________
Paul & Sherry Breaux
2018 Thor Windsport 34J
2015 Jeep Compass (Toad)
pmbreaux is offline   Reply With Quote
Old 05-31-2019, 05:04 AM   #2
Senior Member
 
Fish and Dear's Avatar
 
Brand: Thor Motor Coach
Model: Hurricane 29M
State: Arkansas
Posts: 398
THOR #11266
Do you mean Snap Pads?

I just put some on our rig this afternoon. I agree. Their customer service is stellar.
__________________

__________________
Jeff and Melissa - Roodie and Jaxson
US Navy Vet - Good Sam Life Member 804274173
2019 Hurricane 29M
2016 Honda HR-V toad
Fish and Dear is offline   Reply With Quote
Old 05-31-2019, 10:32 AM   #3
Senior Member
 
Judge's Avatar
 
Brand: Thor Motor Coach
Model: Outlaw 29H
State: Florida
Posts: 298
THOR #12751
That is good customer service.... and good to know!

If they are SnapPads, I have had mine on for about 10 months with no issues.

When I installed mine I did two things to make sure they were on and locked in place:

1) Put Dawn dish soap around the opening of the SnapPads so they slipped over the jack pads easier.

2) My driveway is gravel so I put a piece of wood under the SnapPad before I lowered the jack to make sure it was level and had a firm base.

They went on without any issue. They locked into place and they would be tough to remove.
__________________
Judge is offline   Reply With Quote
Old 05-31-2019, 01:09 PM   #4
Junior Member
 
Brand: Thor Motor Coach
Model: 34J Windsport
State: Louisiana
Posts: 28
THOR #15123
Quote:
Originally Posted by Fish and Dear View Post
Do you mean Snap Pads?

I just put some on our rig this afternoon. I agree. Their customer service is stellar.

Oh Damn... I tried to edit to change but I cant...

Still a great product even if I spelled wrong...LOL..
__________________
Paul & Sherry Breaux
2018 Thor Windsport 34J
2015 Jeep Compass (Toad)
pmbreaux is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 06:26 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2