The 5ver is back home

[dapperdan]

Hey there,

Sucks to hear stories like Ron's (Cummins) and Rusty JC's..... Our experience at Classic Paint was definitely "disappointing". I wouldn't and WON'T go back to that place for paint/body repairs again.

I believe DRVs are built better than the less expensive trailers out there but it's just sad to hear stories like Cummins and others. We've had some issues with our unit but not to the extent of Cummins.

We bought into the DRV line for the very same reasons you are considering your purchase. We "thought" if we spent more $$$ on a trailer we wouldn't have the problems the others seem to have but unfortunately that's no longer the case with DRV. IMHO they're too focused on profit and not enough on quality control. Good luck in your decision.

Dan

[Cummins12V98]

Originally Posted by hsb1993

Cummins/Rusty,

Thank you both for taking the time to share your experiences. That's quite a list Rusty! My last trailer (a $30K bumper pull) had better fit and finish than what you are describing and that was after 10 years and 50K miles of service including two trips up to Alaska and back. Not to mention two growing boys doing the best they could to destroy it! .

I may be reconsidering DRV. At this price point, I would not expect those types of issues...squeaky sub-floors and out of square cabinets??? Really?? For half the cost, I can get into a nice fiver of "good" quality and in five years, buy another brand new one and be in for the same amount. Hmmmmmmm.....

The squeak is the metal register it's self.

I would still buy another DRV, BUT I would do it differently!

I would buy again from Alicia @ RollingRetreats in a heart beat! I would have Slade her Husband do the punch list. The list would be 100% to my satisfaction before the last 25% would be paid. Probably a few other details.

[Cummins12V98]

Originally Posted by hsb1993

Apologies...that's my old age (um..experience) kicking in.

Now, why did I just walk into the garage??

I would HIGHLY advise a sit down with Alicia @ RollingRetreats. Especially since you are in OK.

[NC Hauler]

Been living in ours since August 24th.. The wife and I LOVE it... There are, to me, some nickel dime things that I can fix. Only "biggie" I've noticed...when we turn on the furnace, the vent in the bedroom is not putting out any heat. Mostly, I've used the heat pump, down to 35 degrees and heats the entire 5er VERY WELL. Fit and finish on ours is really pretty doggone good, so again, living in it 24/7 since August 24th. we are very pleased with this unit. When I start feeling better, may look at the bedroom vent and try to figure out why no heat...everything else works perfectly...I got a great deal, so I'm happy with what we have and did purchase 7 yr extended warranty. I know it's insulated well, and the frameless dual pane dark tinted windows are great.


Jim

[hsb1993]

Originally Posted by Cummins12V98

I would HIGHLY advise a sit down with Alicia @ RollingRetreats. Especially since you are in OK.

Thanks. Already been there and spent an entire day with her. We were in the process of finalizing our order when I discovered your issues which has me reconsidering. It's not a matter of cost (I'm very thankful for where we have ended up in life), it's a matter of value for my dollar. Growing up very poor and working our way to this point makes me very aware of "value".

The left brain and right brain are at odds once again....ugggghhh, this was suppose to be fun!!

[rynosback]

Originally Posted by NC Hauler

Been living in ours since August 24th.. The wife and I LOVE it... There are, to me, some nickel dime things that I can fix. Only "biggie" I've noticed...when we turn on the furnace, the vent in the bedroom is not putting out any heat. Mostly, I've used the heat pump, down to 35 degrees and heats the entire 5er VERY WELL. Fit and finish on ours is really pretty doggone good, so again, living in it 24/7 since August 24th. we are very pleased with this unit. When I start feeling better, may look at the bedroom vent and try to figure out why no heat...everything else works perfectly...I got a great deal, so I'm happy with what we have and did purchase 7 yr extended warranty. I know it's insulated well, and the frameless dual pane dark tinted windows are great.


Jim

Jim,
Follow the duct. There were a couple of people here at the factory service that had the same issue about no heat in the bedroom. The flex duct got cut on something and you belly has been getting all of that heat. One of the customers said that they routed it really strange. Hope this helps you figure out your bedroom heat issue.

[rynosback]

Well hope to be done on Monday now.

[hsb1993]

Originally Posted by rynosback

Well hope to be done on Monday now.

Ryan,

Do you mind sharing your "punch list" and what is taking so long?

[Cummins12V98]

Originally Posted by hsb1993

Thanks. Already been there and spent an entire day with her. We were in the process of finalizing our order when I discovered your issues which has me reconsidering. It's not a matter of cost (I'm very thankful for where we have ended up in life), it's a matter of value for my dollar. Growing up very poor and working our way to this point makes me very aware of "value".

The left brain and right brain are at odds once again....ugggghhh, this was suppose to be fun!!

Since you have been there you know she has facilities for you to stay on and the Foss state Park is near by. I would come up with a deal that you both can deal with that makes you assured the punch list will be taken care of before final payment and leaving her area.

[Cummins12V98]

Originally Posted by rynosback

Well hope to be done on Monday now.

THAT's interesting!!! We had Monday thru Friday schedules and there was "NO WAY" we were allowed to come back. Even tho the list was not complete or some things were done wrong.

Ryan I am really pulling for you!!!

[RustyJC]

Originally Posted by Cummins12V98

THAT's interesting!!! We had Monday thru Friday schedules and there was "NO WAY" we were allowed to come back. Even tho the list was not complete or some things were done wrong.

Maybe DRV is getting some flexibility in its scheduling as they staff up and open additional bays at their new service center. Just speculation on my part, but any improvements would be nice....

Rusty

[Cummins12V98]

Originally Posted by RustyJC

Maybe DRV is getting some flexibility in its scheduling as they staff up and open additional bays at their new service center. Just speculation on my part, but any improvements would be nice....

Rusty

Rusty it was more than that! Yes they were busy but I wanted about 20 minutes of someones time to fix a couple things they did not finish.

I would have put someone on overtime to fix the couple items they had not fixed.

Like i said I had a VERY optimistic attitude going into this as I had never said a bad thing about them as I planned to give them every opportunity to fit the items on my list that were no way out of line.

I can tell you I would insist on Chad being the contact person based on my experience with both.

[kannon]

Rynosback,did your coach get fixed to your satisfaction at DRV??

[rynosback]

Originally Posted by kannon

Rynosback,did your coach get fixed to your satisfaction at DRV??

A couple of things did not get addressed, a couple were fixed and are back. Something's I did not get fixed as the outcome could have been worse. Over all, I am more pleased then disappointed.

The one thing that REALLY SHOCKS me is that the factory does not talk to the shop. As the shop sees the same issues over and over again. You would think that if they got feedback from the repair side, they could alter or change how they assemble somethings. They must be to big now to do that. But could you imagine if they did........

[jimmac28]

Originally Posted by rynosback

The one thing that REALLY SHOCKS me is that the factory does not talk to the shop. As the shop sees the same issues over and over again. You would think that if they got feedback from the repair side, they could alter or change how they assemble somethings. They must be to big now to do that. But could you imagine if they did........

Yes they do, when I was there in August Kevin was in direct contact with the Dometic factory man and they are going to replace my awning. Also Ed was talking to someone on the factory floor because of a electrical problem I had. They all work together to solve problems and any manufacture change they might need.

[rynosback]

Originally Posted by jimmac28

Yes they do, when I was there in August Kevin was in direct contact with the Dometic factory man and they are going to replace my awning. Also Ed was talking to someone on the factory floor because of a electrical problem I had. They all work together to solve problems and any manufacture change they might need.

They bring plenty of outside help, subs to work on items. What issue did you have with your awning? I ask as the owner of the shop they use was not very helpful.

[ewacowboy]

Originally Posted by NC Hauler

Been living in ours since August 24th.. The wife and I LOVE it... There are, to me, some nickel dime things that I can fix. Only "biggie" I've noticed...when we turn on the furnace, the vent in the bedroom is not putting out any heat. Mostly, I've used the heat pump, down to 35 degrees and heats the entire 5er VERY WELL. Fit and finish on ours is really pretty doggone good, so again, living in it 24/7 since August 24th. we are very pleased with this unit. When I start feeling better, may look at the bedroom vent and try to figure out why no heat...everything else works perfectly...I got a great deal, so I'm happy with what we have and did purchase 7 yr extended warranty. I know it's insulated well, and the frameless dual pane dark tinted windows are great.


Jim

Jim,

Did you ever get a chance to look at the bedroom ducting? We just picked up our new 38RSSA in Oregon and have the same issue. Hoping I could find someone that has crawled inside and fixed before I troubleshoot.

[NC Hauler]

No, I haven't, I'm experiencing some shoulder and arm pain in both my arms and am not able to dig around right now... I have it in the bathroom, but nothing out of vent in bedroom. If I can figure it out, I'll let you know. Let me know if you figure it out.


Thanks,
Jim

[TahoeShark]

Originally Posted by NC Hauler

No, I haven't, I'm experiencing some shoulder and arm pain in both my arms and am not able to dig around right now... I have it in the bathroom, but nothing out of vent in bedroom. If I can figure it out, I'll let you know. Let me know if you figure it out.


Thanks,
Jim

Check the duct hose in the basement where the clear ducting goes over the brake resovoir. That was the problem with mine. It was practically cut in half and dumping all of the hot air into the basement.

[ewacowboy]

I just looked at my situation....it looks like the bedroom vent runs in a rectangular aluminum duct from the bedroom into the storage access above the black tank. I traced the duct work from the furnace to the aluminum duct and this is what I discovered. It's a tight fit to get access but it looks like the duct work is pinched off by the water lines against the black tank. The coach is in storage so I won't look at it again until after the weather warms up, but I'm fairly certain this is my issue.