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Old 09-10-2018, 02:10 AM   #1
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Brand: DRV
Model: MSA 40
State: North Dakota
Posts: 15
Return to factory for warranty work?

I am bringing our DRV back to the factory for some warranty work in a couple weeks. We will be staying in our unit the first night, but mom is not interested in getting up so early every morning while they are doing all the repairs. Anyone have any suggestions for a good, reasonable rate, motel in the area? We plan on touring the area, so it doesn't have to be real close to Howe. Thanks for any help.

Dave
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Old 09-10-2018, 03:21 AM   #2
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Brand: DRV
Model: 41RSSB3
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DRV can get you a discount at the Holiday INN down the road.
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Old 09-10-2018, 04:12 AM   #3
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Model: 38 RSB3
State: South Dakota
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The Holiday Inn and I think the Best Western have corporate rates for DRV customers. If you ask the service department or even the main office, they should know.
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Old 09-10-2018, 12:10 PM   #4
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Find out what areas of the trailer they will be working on each day and let her sleep in a different area. Let here do what she wants....Happy Wife, Happy Life!
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Old 09-10-2018, 12:14 PM   #5
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Brand: DRV
Model: Mobile Suites 38rssa
State: Michigan
Posts: 151
I'll b there next week, hoping my repairs only take a day or so.
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Old 09-10-2018, 02:05 PM   #6
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Brand: DRV
Model: 39TKSB3 "Modified"
State: South Dakota
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Be sure to walk thru your list of repairs with Ed Fry AKA "MR NO" before work is started and simply ask him are you going to fix everything on my list. Don't wait until the job is done and the Tech has to tell you that MR NO did not approve the replacement or repair of something.

Been there and dun that!!!
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Old 09-10-2018, 02:07 PM   #7
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Brand: DRV
Model: Mobile Suites 38rssa
State: Michigan
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I hope it goes well, I only have a few issues. I'm trying to b positive about it! Lol
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Old 09-10-2018, 02:25 PM   #8
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Brand: DRV
Model: 39TKSB3 "Modified"
State: South Dakota
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Quote:
Originally Posted by f350ms38rssa View Post
I hope it goes well, I only have a few issues. I'm trying to b positive about it! Lol
Hey I was too! We traveled from SoCal just to get the work done there and were excited to do so.
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Old 09-10-2018, 03:11 PM   #9
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Brand: DRV
Model: Mobile Suites 38rssa
State: Michigan
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Only 3 hour drive for me.
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Old 09-10-2018, 11:08 PM   #10
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State: Texas
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Let us know how it goes and what you think of the place. Since I am out of warranty, won't ever see it now that they aren't working on out-of-warranty units.
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Old 09-11-2018, 02:57 AM   #11
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Brand: DRV
Model: MSA 40
State: North Dakota
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Thanks for all the reply's. We will be there on the 24th. Have 19 items on the list so far. Going to stay very positive until they give me a reason not to. Hope all goes well, it's a 1000 mile trip for us.

Dave
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Old 09-11-2018, 12:10 PM   #12
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Brand: DRV
Model: Mobile Suites 38rssa
State: Michigan
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I have 5 items so far.
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Old 09-14-2018, 03:18 PM   #13
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Brand: Heartland
Model: 39DBRS3 03/15/18 buid
State: New Jersey
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How long did it take to get an appointment?

Did DRV request you go through the dealer first to handle the issues?

And why (who is) does Mr Ed have such negative comments across various platforms? Is he the service manager?
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Old 09-14-2018, 03:20 PM   #14
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Brand: DRV
Model: Mobile Suites 38rssa
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I don't trust dealers for repair work. Probably 1.5 months since I set up appt.
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Old 09-14-2018, 03:30 PM   #15
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Brand: DRV
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And Ed has agreed to fix my issues so far, we will see!
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Old 09-14-2018, 03:43 PM   #16
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Brand: Heartland
Model: 39DBRS3 03/15/18 buid
State: New Jersey
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Quote:
Originally Posted by f350ms38rssa View Post
I don't trust dealers for repair work. Probably 1.5 months since I set up appt.

Trusting and capabilities and parts availability are some reasons for me planning to go to Howe.

I have some repairs that I know I will just be better off going to Indiana.

I have hydraulic issues (Lippert), MOR/ryde issues (steps and disc brakes and maybe alignment) and multiple problems that will require parts and r work by the people who built it.

Like my kitchen slide coming apart.
Fireplace drawer
Floor tiles that are under the walls

And paint work
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Old 09-14-2018, 03:51 PM   #17
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Brand: DRV
Model: Mobile Suites 38rssa
State: Michigan
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Well I get there Sunday, and they start work Monday. My 3rd ac sensor not working, wifi ranger not working, interference on outside tv. Anderson kantleak valve.
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Old 09-14-2018, 03:52 PM   #18
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Brand: DRV
Model: Mobile Suites 38rssa
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And replacing my Winegard satellite dish turret.
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Old 09-14-2018, 04:13 PM   #19
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Brand: Heartland
Model: 39DBRS3 03/15/18 buid
State: New Jersey
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Quote:
Originally Posted by f350ms38rssa View Post
Well I get there Sunday, and they start work Monday. My 3rd ac sensor not working, wifi ranger not working, interference on outside tv. Anderson kantleak valve.

wifi ranger - you're lucky if it ever works
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Old 09-14-2018, 05:08 PM   #20
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Brand: DRV
Model: Mobile Suites 38rssa
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Mine never has! Lol
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