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04-19-2017, 08:37 PM
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#1
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Member
Brand: DRV
Model: PS3 Elite
State: Minnesota
Posts: 60
THOR #3564
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StepUp Electric Steps Won't Stay Retracted
I posted to Suites Owners forum and thought I'd give this a try too.
I think I'm one of the three DRV owners that opted for the StepUp electric steps. I'm now having an issue with operation and don't know where to find an answer. The steps are great while they work and I've developed my first regret. After retracting the steps, the bottom two steps will slowly lower themselves to the ground. I have them bunjee corded up for transport. If they lower themselves, you can manually lift them back into storage mode. It feels like its lost hydraulic pressure though I have no idea if hydraulics are involved.
Does anyone know of a manufacturer contact or a troubleshooting manual? I have an extended warranty but hate paying $100 for something that may be simple. I have a 2016 ESPS3.
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Rick & Kathy Hallinan
PS3
Ford F-350
2013 HD Ultra Limited
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04-19-2017, 09:14 PM
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#2
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Senior Member
Brand: DRV
Model: 38RSSA
State: Wisconsin
Posts: 342
THOR #3221
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I'll be watching this thread, we have the electric steps too so we're one of the other three. LOL So far NO issues! I hope I didn't just jynx myself! 
Dan
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04-20-2017, 06:14 AM
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#3
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Senior Member
Brand: DRV
Model: 38 RSB3
State: South Dakota
Posts: 2,280
THOR #1658
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We opted them, so your count is now 4. 
DRV i think has them made for them. I think I remember a member having this issue and they needed to lube a locking mechanism. As it was not activating. It is all electric using a worm gear. Hope this helps you out.
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2016 DRV38RSB3
2015 Ram 3500 Regular Cab DRW CTD Asian trans 410 rear
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04-20-2017, 03:46 PM
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#4
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Senior Member
Brand: DRV
Model: 39TKSB3 "Modified"
State: South Dakota
Posts: 1,838
THOR #1661
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At the time of our order (1/08/15) Alicia at Rolling Retreats advised against the electric steps and the fiberglass roof. I have zero regrets going with her advice.
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04-20-2017, 08:03 PM
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#5
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Member
Brand: DRV
Model: PS3 Elite
State: Minnesota
Posts: 60
THOR #3564
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I received a call from DRV today while I was at work. I guess they do monitor the forum and I'm glad they do. I'll try what they suggested this weekend and share if it is the solution. If not, I'm to give them a call.
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04-21-2017, 04:16 PM
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#6
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Senior Member
Brand: DRV
Model: 39TKSB3 "Modified"
State: South Dakota
Posts: 1,838
THOR #1661
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Quote:
Originally Posted by AlmostRetired
I received a call from DRV today while I was at work. I guess they do monitor the forum and I'm glad they do. I'll try what they suggested this weekend and share if it is the solution. If not, I'm to give them a call.
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Interesting, how would they know who to call???
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04-21-2017, 05:19 PM
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#7
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Member
Brand: DRV
Model: PS3 Elite
State: Minnesota
Posts: 60
THOR #3564
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Dunno? I don't try to hide my true identity though. I'm glad they figured out who I was anyway.
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Rick & Kathy Hallinan
PS3
Ford F-350
2013 HD Ultra Limited
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04-23-2017, 01:36 PM
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#8
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Senior Member
Brand: DRV
State: Texas
Posts: 678
THOR #3109
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Odd for DRV to take the initiative on a warranty repair.....if they actually read this forum and connected the dots to contact you, kinda nice. But for everything I have read lately, this is out of character--great news if they are going to be proactive on these things.
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04-23-2017, 02:09 PM
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#9
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Member
Brand: DRV
Model: PS3 Elite
State: Minnesota
Posts: 60
THOR #3564
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There is a rubber coated contraption located on the center hinge. The rubber is cracked and is now exposed to the elements. There is a movable lever underneath the rubber and it isn't moving on its own when the steps are raised. I can manually move it easily prior to raising the steps and if I do, the steps will lock in the stowed position and not creep down. I haven't repaired it yet but I suspect once the electrical contacts are cleaned and lubricated it will function as designed.
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04-25-2017, 01:14 AM
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#10
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Junior Member
Brand: DRV
State: Texas
Posts: 5
THOR #7222
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Well if only three of us bought the electric steps there probably wouldn't be more than one in Minnesota. I know one is in Texas. Easy to track down if they were so inclined.
The rubber boot on mine came apart and I made a new on with a bicycle intertube.
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04-25-2017, 02:24 AM
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#11
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Member
Brand: DRV
Model: PS3 Elite
State: Minnesota
Posts: 60
THOR #3564
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I'll have to try that. I thought about asking the factory to send me another boot but the original didn't really live up to my expectations so I can't see putting the same thing on again. Hopefully they'll improve the weathering capability for future designs. It's supposed to rain for the next few days and perhaps hit us with a little snow on Wednesday so I haven't attempted a proper repair. I'll let folks know if it works once I stop procrastinating.
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Rick & Kathy Hallinan
PS3
Ford F-350
2013 HD Ultra Limited
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05-02-2017, 05:03 PM
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#12
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Member
Brand: DRV
Model: 39DBRS3
State: Arizona
Posts: 96
THOR #5464
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We too have the electric steps and love them.. I checked our boot and at 18 months still looks good. I did treat it with 303 which is the same treatment I used on our rubber roof on the last 5th wheel
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05-02-2017, 06:37 PM
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#13
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Member
Brand: DRV
State: Alabama
Posts: 53
THOR #3543
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I have the electric steps with a remote control. Works great. My boot was also cracked. Repaired with Black Gorilla Tape.
FS
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05-02-2017, 09:03 PM
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#14
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Senior Member
Brand: DRV
Model: 38RSSA
State: Maryland
Posts: 193
THOR #4040
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I gottem as well
Quote:
Originally Posted by frscherock@gmail.com
I have the electric steps with a remote control. Works great. My boot was also cracked. Repaired with Black Gorilla Tape.
FS
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We have the electric steps as well and like them. I would be interested how you did the remote control.
Don
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https://mydrvpictures.shutterfly.com
2016 38RSSA FB Paint, induction cooktop, 3" Risers, solar, 4 batteries, Cheap Heat, MorRyde Steps
2017 F450 Lariat, CC, LB, 6.7, Chrome Pkg. Retrax, TS3 Hitch, 55g aux.tank, 200 psi air system
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05-02-2017, 11:16 PM
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#15
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Senior Member
Brand: DRV
Model: 38RSSA
State: Wisconsin
Posts: 342
THOR #3221
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Quote:
Originally Posted by DonandPatti
We have the electric steps as well and like them. I would be interested how you did the remote control.
Don
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^^^^^^^ Me too! I'd love to hear how you made a remote happen as well. Also, if it's possible I'd like to see a pic of your boot mod.
Dan
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