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Old 08-21-2019, 09:55 PM   #1
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Brand: Thor Motor Coach
State: New Mexico
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THOR #15087
Electric steps

Hi there! We are new to motor home travel and are getting ready for a trip soon! We own 2018 Thor palazzo 33.2 and love it, if we can get everything figured out! This last obstacle is the electric step, it will not retract. After reading everything they say there should be a switch some where for it, the switches that are above the step to the left are for main power, and the tech said the other was a disconnect switch for batteries. So not sure where a switch would be! Any help or knowledge would be appreciated as we are totally stumped on this one!
Thanks
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Old 08-21-2019, 10:15 PM   #2
gmc
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Brand: Thor Motor Coach
Model: Hurricane 32A
State: Florida
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THOR #2829
On the gas versions, there is a switch that selects between 2 modes... One that extends retracts with each door open/close... and one that leaves it out...
In all cases, the steps extend when door is opened (if not already out) and retracts when ignition is turned on and door is closed.
The DP versions may be different... and canít help with where any switch might be.

Try starting the coach with door closed and see if it retracts.
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Old 08-21-2019, 10:19 PM   #3
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Model: FourWinds SK 35
State: Virginia
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I have a class c my step switch is to the left closest to the floor and steps good luck and have fun
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Old 08-21-2019, 10:22 PM   #4
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Model: Hurricane 31S
State: Texas
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If you turn the ignition on, the electric steps should retract. If they do, then you step control switch is probably is in the out position. On my coach there are two sets of three switches beside the entrance door. The upper three are interior lights, porch light and awning lights. The bottom three are the Use/Store switch, patio awning's in/out switch and the step's auto/out switch. If course Hazel is an older gas coach, so yours is probably located differently.
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Old 08-21-2019, 11:19 PM   #5
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Model: Aria 3401
State: Arkansas
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THOR #12542
On our 2018 Aria it is right inside the door above the House Batt switch. It is labelled STEP and has ON and OFF positions.

It took me some digging to discover that ON means to DISABLE the automatic extending and retracting of the steps every time that the door is opened and closed. When set this way, the steps will stay extended until you turn the ignition on.

Turning the switch OFF will cause the steps to extend every time that the door opens and retract when the door closes.

Ours has been a bit flakey since day one, most likely because the magnet on the door doesn't quite line up with the sensor mounted to the door jamb. We can make it work most of the time by closing the door slowly.
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Old 08-21-2019, 11:38 PM   #6
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Does the step retract when you start the engine? Have you looked at the step motor to see if it is damaged? How about the linkage between the motor and the steps? Fuses?
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Old 08-22-2019, 04:03 AM   #7
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Model: ACE
State: Georgia
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Quote:
Originally Posted by Vgriego View Post
Hi there! We are new to motor home travel and are getting ready for a trip soon! We own 2018 Thor palazzo 33.2 and love it, if we can get everything figured out! This last obstacle is the electric step, it will not retract. After reading everything they say there should be a switch some where for it, the switches that are above the step to the left are for main power, and the tech said the other was a disconnect switch for batteries. So not sure where a switch would be! Any help or knowledge would be appreciated as we are totally stumped on this one!
Thanks
We have a clear marked switch on the left bulkhead as you enter the MH. Along with the other switches you mentioned.
However, our's stopped one night and was stuck about 1/2 way up and under.
Since this happened about 11PM I disconnected the step bolts and wired the step in the up position to make our trip.
Once we settled down it was discovered that the step motor had died. Replaced the motor and all is well.
Good luck.
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Old 08-22-2019, 12:44 PM   #8
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Model: Palazzo 33.3 34'bunkhouse
State: Alabama
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on my 2014 Palazzo, the switch is the right one of the three when you enter the doorway, though none of them are labeled...

1) Use/Store switch, momentary
2) Awning Out/IN, momentary
3) Steps, momentary... if pressed UP, the steps will always come in and out ANYTIME you open the screen door, even if the coach is not running/parked. If pressed DOWN, the steps stay OUT all the time, when parked. ( I could be incorrect on 'which' is UP or DOWN, but trying both modes will test how it works) Ours is ALWAYS in the OUT mode, meaning that anytime we stop, and park, the steps will come out the first time the screen door is opened, and STAY out the rest of the stay. When you turn the ignition, the ignition safety override will always, though, bring IN the steps, no matter which mode you use.

if you are not seeing any movement by the steps, you may have lost the magnetic connection between the screen door and the door frame, near the bottom hinge area, which is how the coach 'knows' when the screen door is 'opened'. Without this connection, the steps could either always stay in, or always stay out, depending on when the connection was lost.
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