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Old 03-02-2018, 12:48 PM   #1
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Brand: Thor Motor Coach
Model: Hurricane 34P
State: Georgia
Posts: 7
THOR #10866
Hello from Newnan, GA

Hello, I am a newbie to motorhomes, just bought ours on Feb 16. Unfortunately its been in the repair shop since Feb 19 - warranty work. Looking forward to getting to know other members.
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Old 03-02-2018, 01:08 PM   #2
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Brand: Thor Motor Coach
Model: Vegas 24.1
State: Michigan
Posts: 179
THOR #6877
Welcome!
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Old 03-02-2018, 01:44 PM   #3
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Brand: Thor Motor Coach
Model: hurricane 32n
State: Florida
Posts: 751
THOR #4158
Welcome !! Itís a great place to learn and help others. Happy trails. Jerry
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Old 03-02-2018, 02:32 PM   #4
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 9,486
THOR #8860
Welcome to our playpen!

What did you buy, and what's going on with the repair work?
Good luck in getting everything fixed, and we look forward to your first "Report from the Road"...
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Old 03-02-2018, 11:45 PM   #5
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Brand: Thor Motor Coach
Model: Miramar 34.4
State: Iowa
Posts: 638
THOR #4488
Welcome aboard!
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Old 03-03-2018, 12:28 AM   #6
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Brand: Thor Motor Coach
Model: Hurricane 34P
State: Georgia
Posts: 7
THOR #10866
My Hurricane

Hi Bob, I bought a 2018 Thor Hurricane 34P form a CW dealer in the panhandle of Florida on 2/16. I had to put it in the shop on 2/18 for non working A/C units and water heater. The A/C was fixed, but the wiring harness for the water heater was fried - a new unit!. The bed over the cockpit was not functioning, a cracked counter top, leveling jacks were malfunctioning. The selling CW dealer has been very non-responsive to us, our motorhome is in a CW dealer in Byron, GA, Seems to be reactive, but MH is still in shop since 2/18. We only had it 2 days when went in the shop for these warranty issues - disappointing and very frustrating. Anyway, we are hopeful that when we do get it back we will enjoy it.
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Old 03-03-2018, 03:22 AM   #7
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Brand: Thor Motor Coach
Model: Gemini 23TR
State: California
Posts: 779
THOR #6701
Quote:
Originally Posted by Chief55m View Post
Hi Bob, I bought a 2018 Thor Hurricane 34P form a CW dealer in the panhandle of Florida on 2/16. I had to put it in the shop on 2/18 for non working A/C units and water heater. The A/C was fixed, but the wiring harness for the water heater was fried - a new unit!. The bed over the cockpit was not functioning, a cracked counter top, leveling jacks were malfunctioning. The selling CW dealer has been very non-responsive to us, our motorhome is in a CW dealer in Byron, GA, Seems to be reactive, but MH is still in shop since 2/18. We only had it 2 days when went in the shop for these warranty issues - disappointing and very frustrating. Anyway, we are hopeful that when we do get it back we will enjoy it.
Welcome to the forum. It doesn't seem at all unusual for a new coach to spend 2 to 4 months in the shop over the first year warranty. Much of that time is waiting for parts or waiting to get it into the repair bay. My last scheduled repair took 5 months for the appointment date and three weeks in the shop for two small repairs. Good Luck, I am sure you will enjoy it.
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Old 03-05-2018, 01:19 PM   #8
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Brand: Thor Motor Coach
Model: 2017 Windsport 34J
State: Alabama
Posts: 111
THOR #5645
Quote:
Originally Posted by Chief55m View Post
Hi Bob, I bought a 2018 Thor Hurricane 34P form a CW dealer in the panhandle of Florida on 2/16. I had to put it in the shop on 2/18 for non working A/C units and water heater. The A/C was fixed, but the wiring harness for the water heater was fried - a new unit!. The bed over the cockpit was not functioning, a cracked counter top, leveling jacks were malfunctioning. The selling CW dealer has been very non-responsive to us, our motorhome is in a CW dealer in Byron, GA, Seems to be reactive, but MH is still in shop since 2/18. We only had it 2 days when went in the shop for these warranty issues - disappointing and very frustrating. Anyway, we are hopeful that when we do get it back we will enjoy it.
CW kept putting us off on all the work required on our new Windsport last year. It took a call to THOR customer service to finally get things moving. In fact, the THOR person told me to call her first with any issues. Also, remember that you are not tied to CW. THOR is really good about authorizing independent repair shops to do warranty work so if you know of a good one in your area, try them.
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Old 03-06-2018, 12:53 AM   #9
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Brand: Thor Motor Coach
Model: 2016 Vegas 25.2
State: Florida
Posts: 1,797
THOR #1589
CW has a reputation, and for many of their locations, it's not good. Good suggestion to talk direct to Thor. Ask them for other dealers that can work on your rig. Call several to see who will get you in and promise to get the work done.

You have plenty of company with complaints about CW. Here's a video from a dealer about their sales tactics: https://vimeo.com/249621574
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