Originally Posted by wacopolumbo
We are new to motorhome camping, I grew up trailer camping. We are taking delivery of a 2015 Thor Hurricane 32N tomorrow morning and wanted to ask if there is anything in particular we should ask. The dealer has scheduled several hours for us to be trained on all the features of the RV its operation.
We are in SE Virginia and plan several local campsite visits before we get too far away from home.
I look forward to learning from you all!
Have the dealer show you how every system in the coach operates. When they are showing you this have them extend and retract the slides at least 3 times to ensure they do not jam.
Biggest point I can make, do not sign the contract until after the walk thru (PDI) and they fix anything you find wrong. If they say they will fix it verify the fix before signing. Once you sign the contract the coach is yours and you are no longer a priority to the dealer. In Virginia there is no 72 hour cooling off period for motorhomes. When you sign it's yours and if you signed before it was fixed it becomes your problem.
I can't stress this enough, there are numerous discussions where someone went to the PDI and then the vehicle sat on the dealers lot for a month while they were working off a punch list. The entire time the owners warranty was ticking away and they were making payments while they did not have the use of the coach.
Also, open the owners manual to the warranty info and there is a section on manufacturers that provide separate warranties. Have the dealer explain which components in your coach have separate warranties and ask for the warranty registration cards for those components. Let the dealers folks crawl around the coach getting the serial numbers for those cards.
Have the dealer verify that the installed Fire Extinguisher is not under the Kiddie recall. You can go to Kiddie's web site to download a list of affected extinguishers. Ask the dealer if the coach is subject to either of the Carefree awning recalls (there are 2 separate awning recalls). I have posted threads on thee fire extinguisher and awning recalls on the forum.
Ask to speak to the service manager and when you talk to that person ask about the procedures for requesting warranty work and the wait time for an appointment. If their wait time is long make your first appointment before you leave, it can be cancelled if it is not needed. Also ask the service manager if, when an appointment is made, is that an appointment for actual shop time, or an appointment for putting it on the lot awaiting shop time.
I am sure some of the other Hurricane owners can provide suggestions on specific items to check based on their experience. My suggestions are based on my refusal to accept poor customer service and understanding that until I sign the contract I am in control.