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Old 06-05-2019, 10:59 PM   #1
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Brand: Thor Motor Coach
Model: Windsport 27B
State: Tennessee
Posts: 9
THOR #14933
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Just got my first motorhome in Feb.,a 2019 Windsport 27B. Have enjoyed reading repairs/modifications. Unfortunately have not been out much, having some problems and warranty work. Big issue is the Firefly system goes on and offline days at a time. Had in once for repair worked for 3 days then went out on my next outing at campground. Only thing that saved me was the smartphone app. Now was diagnosed requiring new cable but will take 3 weeks to get then who knows how long at dealer. Like the RV when it works.
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Old 06-05-2019, 11:07 PM   #2
Axis/Vegas Enthusiast
 
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Brand: Thor Motor Coach
Model: Axis 24.1
State: Michigan
Posts: 7,884
THOR #1150
Congratulations and welcome.
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Old 06-06-2019, 12:22 AM   #3
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Brand: Thor Motor Coach
Model: Chateau 31W
State: Minnesota
Posts: 153
THOR #14057
Welcome to the campsite. Much knowledge here.

JJ/PJ
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Old 06-06-2019, 12:29 AM   #4
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Brand: Thor Motor Coach
Model: 2016 Vegas 25.2
State: Florida
Posts: 1,800
THOR #1589
Welcome!
Stay after the dealer, some of them will put off warranty repairs and drag you out for months! The worst thing you can do is just leave it there and hope!
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Old 06-06-2019, 12:46 AM   #5
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 9,541
THOR #8860
Welcome aboard!
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Old 06-06-2019, 10:12 AM   #6
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Brand: Thor Motor Coach
Model: Quantum RQ29
State: Ohio
Posts: 233
THOR #13648
Congrats and welcome to the forum. As Mr. Sunshine said, be a pest and call them often.
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Old 06-06-2019, 11:41 AM   #7
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Brand: Thor Motor Coach
Model: Windsport 29m
State: Florida
Posts: 311
THOR #8069
Welcome to the Forum and congrads on the new coach
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Old 06-06-2019, 11:57 AM   #8
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Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Georgia
Posts: 3,260
THOR #11130
Not sure if you've contacted Firefly Systems directly or not. Their customer service is second to none. I don't feel many dealer "technicians" are capable of properly diagnosing these new systems, thus they start throwing parts at them hoping they got it. I had a problem out the chute with my Firefly...two wall switches worked randomly. Dealer in ATL told me it needed a new wiring harness (all wall switches are wireless) and would take 2 months accumulative to fix it but they had to have the coach on their lot the entire time. I called Firefly Systems...ended up replaced two "2032" batteries in two of the switch panels...boom!! Firefly told me to please call them direct with any issues before going to a dealer...for the exact reasons stated above.
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Old 06-06-2019, 01:37 PM   #9
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Brand: Thor Motor Coach
Model: Wind Sport
State: North Carolina
Posts: 242
THOR #14340
Welcome to the forum Mrgscooter.
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