I haven't dealt w/ Thor directly (I let the dealer do that) Had a few issues. biggest was Thor forgot to wire up the leveling jacks. Dealer had to get the wiring harness from Lippert and wire up the jacks. Had to have some cabinets, drawers, and doors adjusted and had to have the valve extenders in the dualies repaired (so I could air the tires). The Ford battery also shot craps w/in 6 months, which was replaced by Ford. All in all most items (except the wiring harness) were minor that one would expect with any new RV.
My dealer has a great audio/video tech that works for them. He wired up dual satellite boxes for front and rear. (Dish)
Also had vent covers installed over all the vents so I can have them open when operating the MH. Also installed a third fantastic fan in the garage area.
Also had a HD Jack antenna installed and pitched the cheap-ass windguard.
One nice feature with the outlaw is it is all set up for towing. I bought a Jeep from a guy who already had it set up to flat tow. pretty much just hooked up the flat tow system, and was ready to tow. (The seven pin hookup was already installed by thor) I did have the dealer run the invisabrake monitor wire and install the monitor.
No other issures, other then Thor runs the water from the bathroom sink into the black tank, which causes my black tank to fill up faster then it should.
We'll see how it does on a trip to Montana. I'll be hauling two motorcycles and the Jeep.
BILL (PM ret US Postal Svc) 41 years Svc
Owner: 2015 Thor 29h Outlaw (Class C)
Towed: 2013 Jeep Wrangler
Toyhauling: 2015 BMW F700 GS
and BMW G650GS (Sertao)