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09-22-2015, 08:04 PM
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#1
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Member
Brand: Still Looking
Model: Winnebago Navion
State: Massachusetts
Posts: 72
THOR #2698
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Flat spotted tires.
Hi all, woody here. My wife and I are recently retired and are newbies to the RV world. We purchased a 2016 Thor Ace 30.1 from camping world in Berkley, MA a few weeks ago. When we drove it home I noticed a severe steering wheel shimmy at 60-65 MPH. There were a few other issues as well, minor in nature though. We brought in for its service on Monday, Sept 14. Well after having it for over a week camping world called us today saying that all 6 tires have flat spots and will have to be replaced at our expense. Needless to say that didn't sit well with us. We contacted Thor headquarters and Camping world corporate headquarters as well to resolve this issue. I for one do not think it should be our responsibility to pay for replacement tires on a brand new vehicle. We should hear back from corporate in 2 days.
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09-22-2015, 09:00 PM
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#2
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Senior Member
Brand: Thor Motor Coach
Model: Chateau 35SK
State: Pennsylvania
Posts: 163
THOR #2366
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My question would be why are the tires flat spotted? We had a shock stick on our Mandalay Presidio diesel and when we noticed the flat spots on the tires, that is when we found the problem with the shock.
Before putting new tires, have the shocks checked to be safe.
Fred
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09-22-2015, 09:20 PM
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#3
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,726
THOR #1469
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The most common cause for flat spots is a coach sitting in one location for an extended period of time. This will normally correct itself after the coach has been run and the tires reach operating temperature. If this is not the case then the tires are defective and should be replaced under the tire warranty, not at your expense. The new tires on a new coach are under warranty and Camping World should know this. Sounds like a rip-off to me.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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09-23-2015, 12:03 AM
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#4
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Site Team
Brand: Crossroads
Model: CF32BL
State: Mississippi
Posts: 1,030
THOR #121
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I agree
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Frank and Janet Henn
2008 CrossRoads CF32Bl pushing a 2007 Dodge 2500
Traveling with Hoover, Rainbow and Sunshine
The wonder Schnauzers
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09-23-2015, 06:13 PM
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#5
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Senior Member
Brand: Thor Motor Coach
Model: 2016 Siesta Sprinter 24ST
State: Florida
Posts: 602
THOR #2812
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Also possible the delivery driver made a panic stop at speed.
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06-29-2018, 01:16 AM
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#6
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Senior Member
Brand: Thor Motor Coach
Model: Windsport. 35M
State: New York
Posts: 306
THOR #6199
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Quote:
Originally Posted by woody
Hi all, woody here. My wife and I are recently retired and are newbies to the RV world. We purchased a 2016 Thor Ace 30.1 from camping world in Berkley, MA a few weeks ago. When we drove it home I noticed a severe steering wheel shimmy at 60-65 MPH. There were a few other issues as well, minor in nature though. We brought in for its service on Monday, Sept 14. Well after having it for over a week camping world called us today saying that all 6 tires have flat spots and will have to be replaced at our expense. Needless to say that didn't sit well with us. We contacted Thor headquarters and Camping world corporate headquarters as well to resolve this issue. I for one do not think it should be our responsibility to pay for replacement tires on a brand new vehicle. We should hear back from corporate in 2 days.
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Woody,
What was the final outcome?
Shawn
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Shawn
2017 Windsport 35M
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06-29-2018, 02:23 AM
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#7
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Member
Brand: Still Looking
Model: Winnebago Navion
State: Massachusetts
Posts: 72
THOR #2698
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Hi Shawn, Thor corporate and Camping world did step up to the plate for new tires and a front end alignment.
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Woody
Mass State Police (Ret)
Dudley,MA
2022 Winnebago Navion
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06-29-2018, 10:37 AM
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#8
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Senior Member
Brand: Thor Motor Coach
Model: Windsport. 35M
State: New York
Posts: 306
THOR #6199
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Woody,
Glad to hear that. Doesn’t surprise me that camping world tried to put the responsibility on you. I wonder how many times they get away with it.
When I bought a new Class C from them they sent me down the road with 5 tires grossly under inflated. 40 psi instead of 80 psi.
Shawn
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Shawn
2017 Windsport 35M
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06-29-2018, 10:53 AM
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#9
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Senior Member
Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Florida
Posts: 5,850
THOR #11130
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It would be interesting to see how many invoices were charged to a customer by that CW location and also reimbursed to dealer by Thor.
__________________
Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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07-04-2018, 12:00 PM
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#10
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Senior Member
Brand: Thor Motor Coach
Model: ACE 30.2
State: Massachusetts
Posts: 441
THOR #8180
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We bought our rig from CW in Berkley MA last year. I would never take it there for any service. They are horrible!! A friend of ours was a salesman there. He moved on after a few years. Said nothing gets done there unless you put a gun to someone’s head. Still waiting for our bedroom cabinet door to be replaced since our walkthrough last Aug.
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USN - RETIRED NUKE
Taunton, MA
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07-04-2018, 12:50 PM
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#11
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Quote:
Originally Posted by woody
Hi Shawn, Thor corporate and Camping world did step up to the plate for new tires and a front end alignment.
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Thanks for letting us know...
"The rest of the Story."
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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07-04-2018, 11:35 PM
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#12
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Member
Brand: Still Looking
Model: Winnebago Navion
State: Massachusetts
Posts: 72
THOR #2698
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Quote:
Originally Posted by Bob Denman
Thanks for letting us know...
"The rest of the Story."
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I loved the Paul Harvey radio show.
__________________
Woody
Mass State Police (Ret)
Dudley,MA
2022 Winnebago Navion
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07-05-2018, 11:51 AM
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#13
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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I try hard to not forget some of those great folks!
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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