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08-10-2018, 05:30 PM
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#1
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Senior Member
Brand: Thor Motor Coach
Model: Chateau 35SF
State: Missouri
Posts: 738
THOR #2020
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Great Thor Customer Service
I just called Thor Customer Service to get schematics for our new 35SF. Yes, I was on hold for about 13 minutes. But when I finally got to a support agent I was extremely pleased. I asked for schematics for water and electric. By the time I got off the phone I had received 14 separate emails (some with multiple diagrams and schematics). The support agent was extremely helpful when sending these drawings. He spends time on the off hour support calls and pointed out things that sometimes cause problems - even highlighting them on the drawings. All told I was on the phone with him for 1 hour and 12 minutes. Very informative and useful call.
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08-10-2018, 05:42 PM
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#2
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Senior Member
Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Florida
Posts: 5,850
THOR #11130
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"I'll Gladly Pay You Tuesday For Those Emails Today". Great info...can you share and forward them to me? I have the sister to your coach.
rsogllc@aol.com
__________________
Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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08-10-2018, 06:10 PM
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#3
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Senior Member
Brand: Thor Motor Coach
Model: Chateau 35SF
State: Missouri
Posts: 738
THOR #2020
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Quote:
Originally Posted by The Gritz Carlton
"I'll Gladly Pay You Tuesday For Those Emails Today". Great info...can you share and forward them to me? I have the sister to your coach.
rsogllc@aol.com |
Sent
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08-10-2018, 06:25 PM
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#4
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Glad to hear that they were able to get you what you needed! 
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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08-10-2018, 06:27 PM
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#5
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Senior Member
Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Florida
Posts: 5,850
THOR #11130
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Looking through these now...amazingly helpful info!! Thanks for sending!! See you Tuesday!!
__________________
Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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08-10-2018, 06:34 PM
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#6
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Senior Member
Brand: Thor Motor Coach
Model: Chateau 35SF
State: Missouri
Posts: 738
THOR #2020
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Quote:
Originally Posted by The Gritz Carlton
Looking through these now...amazingly helpful info!! Thanks for sending!! See you Tuesday!!
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Where you going to be on Tuesday that you will see me?
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08-10-2018, 06:47 PM
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#7
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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 That's when he's going to "pay you".
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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08-10-2018, 06:50 PM
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#8
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Senior Member
Brand: Thor Motor Coach
Model: Chateau 35SF
State: Missouri
Posts: 738
THOR #2020
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Quote:
Originally Posted by Bob Denman
That's when he's going to "pay you". |
Thanks Bob. Can't believe I missed that one.
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08-10-2018, 06:59 PM
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#9
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Senior Member
Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Florida
Posts: 5,850
THOR #11130
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You must not be old enough to remember "Whimpy" on Popeye cartoons? 
__________________
Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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08-10-2018, 06:59 PM
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#10
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Senior Member
Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Florida
Posts: 5,850
THOR #11130
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__________________
Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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08-10-2018, 07:06 PM
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#11
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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 If he tries to pay you with wooden nickels: be sure to check for termites! 
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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08-10-2018, 07:33 PM
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#12
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Senior Member
Brand: Thor Motor Coach
Model: Chateau 35SF
State: Missouri
Posts: 738
THOR #2020
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Quote:
Originally Posted by The Gritz Carlton
You must not be old enough to remember "Whimpy" on Popeye cartoons? |
I'm old enough... guess age is why I forgot about your first comment of paying me on Tuesday.
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08-10-2018, 07:37 PM
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#13
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Senior Member
Brand: Thor Motor Coach
Model: Chateau 35SF
State: Missouri
Posts: 738
THOR #2020
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One of the things Thor Customer Service sent was a link to 115 customer service videos. Some are a bit dated (at least they appear to be) but may be useful.
https://www.youtube.com/playlist?lis...L0BHDu57jl1lZo
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08-10-2018, 07:37 PM
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#14
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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They say that "The Memory is the second thing to go... and I've already forgotten what the first one was! "
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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08-11-2018, 12:06 AM
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#15
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Member
Brand: Thor Motor Coach
State: Tennessee
Posts: 62
THOR #8845
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Quote:
Originally Posted by pstandiford
I just called Thor Customer Service to get schematics for our new 35SF. Yes, I was on hold for about 13 minutes. But when I finally got to a support agent I was extremely pleased. I asked for schematics for water and electric. By the time I got off the phone I had received 14 separate emails (some with multiple diagrams and schematics). The support agent was extremely helpful when sending these drawings. He spends time on the off hour support calls and pointed out things that sometimes cause problems - even highlighting them on the drawings. All told I was on the phone with him for 1 hour and 12 minutes. Very informative and useful call.
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That is amazing customer service. We also have been very pleased with their tech support.
__________________
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