Sunshine Thor 2019 Fall Rally - Page 9

The Gritz Carlton · 10-08-2019, 04:22 PM

Quote:

Originally Posted by 16ACE27

That should have been so embarrassing for the Thor rep: so much so he should have overnighted a replacement to you on the spot and installed it himself. Unfortunately it appears he was well versed in responding to this all too common failure. Just another day in the life of a Thor service rep.

These locks are not manufactured by Thor. Scott is a very experienced technician and his visit was most welcomed. He asked everyone to list anything he wanted us to address with him one-on-one and after the meeting, he visited with each owner at their motorhomes (in the blistering heat), and repaired/advised the best he could. His visit was just another indication of how Thor values their relationship with owners and their commitment to customer satisfaction. The rally was a huge success and Thor paying the expense of travel and lodging for a factory rep to join us for the day was very impressive.

ducksface · 10-08-2019, 07:16 PM

Gritz,

Thanks for your response. It was far more pleasant than the one I typed and then deleted.

Some rv people would blame the cookie company for ants in their rv.

jeffpiercemagic · 10-08-2019, 07:36 PM

Quote:

Originally Posted by The Gritz Carlton

These locks are not manufactured by Thor. Scott is a very experienced technician and his visit was most welcomed. He asked everyone to list anything he wanted us to address with him one-on-one and after the meeting, he visited with each owner at their motorhomes (in the blistering heat), and repaired/advised the best he could. His visit was just another indication of how Thor values their relationship with owners and their commitment to customer satisfaction. The rally was a huge success and Thor paying the expense of travel and lodging for a factory rep to join us for the day was very impressive.

Actually he did not make it to everyone on the list but that was Ok as many needed his help more than others.

Jeff & Zita Pierce

lal22 · 10-08-2019, 08:42 PM

YES! We want pics! Glad it turned out nice, hoping to go next year.

**16ACE27** · 10-08-2019, 09:43 PM

Quote:

Originally Posted by The Gritz Carlton

These locks are not manufactured by Thor. Scott is a very experienced technician and his visit was most welcomed. He asked everyone to list anything he wanted us to address with him one-on-one and after the meeting, he visited with each owner at their motorhomes (in the blistering heat), and repaired/advised the best he could. His visit was just another indication of how Thor values their relationship with owners and their commitment to customer satisfaction. The rally was a huge success and Thor paying the expense of travel and lodging for a factory rep to join us for the day was very impressive.

Yeah except that Thor continued to use these locks even after the defect had been reported to them numerous times and as far as I know, has not stepped up to the plate to replace the currently installed defective ones, unlike Trimark that will send you a replacement upon request.

I build computers for businesses. I don't manufacture any of the parts in the PCs but if a PC fails due to a bad part I replace it on my time/dime and try to resolve the issue with the manufacturer later. After all, my customers don't buy the PC from the parts manufacturers; they buy them from me and what I install/deliver reflects directly on me and my business regardless of who made the parts. In fact I would never even think of using the excuse that it was "Intel's" fault or "Western Digital's" fault, etc. I take ownership of the delivered product; customers don't want to hear excuses that blame someone else.

I sell service, not products and if Thor and CW would apply that philosophy to their business model they might find themselves doing much better financially.

The Gritz Carlton · 10-08-2019, 09:46 PM

I'm happy for you.

Mr Sunshine · 10-09-2019, 12:23 AM

I'm a happy camper that TriMark made it right with me. Had the Thor rep not been right there, I would have done the same thing he did, climb through a side window and remove the latch from the inside.

Scott did a super job at the rally. There was a long list of folks that had issues they wanted to discuss, and there was no promise that he would see them all. What always happens is you start with one issue and then there are four more. He addressed a lot more issues than anyone expected. He apologized for running out of time before he had to catch his plane. Kudos to Thor for making him available to us.

gnach · 10-17-2019, 07:16 PM

Quote:

Originally Posted by Mr Sunshine

I'm a happy camper that TriMark made it right with me. Had the Thor rep not been right there, ...snip... Kudos to Thor for making him available to us.

Mr Sunshine, did y'all reach out to Thor to drop by? Maybe they'd like to come on by to the West Coast-So Cal Rally in Temecula, CA Nov 8,9,10.

gmc · 10-17-2019, 08:01 PM

Quote:

Originally Posted by Mr Sunshine

What a great group! We had 26 rigs, 53 people and a lot of fun. ... Some went shopping, some went to the beach, some drank from the fountain of youth! ...
For those of you who are jealous, start a rally near you or a meet and greet somewhere. Forum folks are some of the nicest people ever!

Delayed post... Back to that four letter word after a week off took over my time... Great time at the rally - seeing old friends and making new ones... And I think we covered all the bases of shopping, beach, and drinking from the fountain of youth!
Thanks to Mr Sunshine for organizing again - I think the destination brought out several new people that will hopefully continue to come. (I've missed only 2... Agnus (8 yr old Yorkie) has only missed 1... lol)

Quote:

Originally Posted by halfprice

Wheres all the pics???? No pics it didn't happen

Jerry

Since first rally, the request was not to publish 'people' photos with faces... Somehow I didn't get ny pics of the group of rigs - we certainly took over that section of the campground - but attaching some pics from the week.

Quote:

Originally Posted by The Gritz Carlton

Wonderful experience! Nice putting faces and personalities with names. Thanks for the kind words about the BBQ. Side benefit...it will be fun crossing paths throughout the year with many of you. When you pass through the Atlanta area, give us a shout...we can meet for a quick lunch. ...

I will add to the kind words about the BBQ... Thank you for doing that!! Was excellent - and set the bar for next time!
My normal passing through Atlanta is changing planes at ATL - but if driving through, will let you know!

gmc · 10-17-2019, 08:04 PM

And a couple more photos (10 max in a post... lol)

wayne22222 · 10-17-2019, 09:44 PM

Our first Thor Rally with our new ,used Hurricane motorhome. It was a great experience meeting new friends, much motorhome information, and the best pulled pork and sauce. Elaine and I look forward to our next meeting. Will be sending out the recipe for Elaine's cherry chocolate cake to those who requested it shortly. Till we meet again

The Gritz Carlton · 10-18-2019, 12:55 AM

Gerry...you need to hurry up with that contacts list while faces and names are still in our memory.

Mr Sunshine · 10-18-2019, 01:21 AM

Janet sent that out last week, I'll forward it to you. Check your listing to make sure it is correct.

tommyp001 · 10-23-2019, 12:00 AM

We also enjoyed our “2nd” rally too. Hope we can attend again ( allowed to attend again ) .... as we just purchased a new coach ( non Thor ). Hope to see you in the future.

[ATTACH]21010

pavemike · 10-23-2019, 12:15 AM

Quote:

Originally Posted by tommyp001

We also enjoyed our “2nd” rally too. Hope we can attend again ( allowed to attend again ) .... as we just purchased a new coach ( non Thor ). Hope to see you in the future.

[ATTACH]21010

I'm shocked you didn't get that Aria you were looking at. But, I will say, Dutch Star makes a nice rig. Hope you enjoy it and we look forward to seeing it at the next rally.

Ron1Z · 10-23-2019, 12:28 AM

I remember you and your wife sitting with us,saying that you were looking for anew coach. Looks nice I like it! The best of luck,happy travels,see you again in April?

Mr Sunshine · 10-24-2019, 12:06 AM

[QUOTE=tommyp001;208247]We also enjoyed our “2nd” rally too. Hope we can attend again ( allowed to attend again ) .... as we just purchased a new coach ( non Thor ). Hope to see you in the future.]

Our rallies are for Thor forum members, so you still qualify. Stay tuned for details.

The Gritz Carlton · 11-21-2019, 01:40 PM

Gerry...any updates on possible dates and locations for the Spring Rally? I liked the idea of being near The villages but the lack of services at the location you threw out got a "no vote". I was searching around and found "Recreation Plantation Resort" a short distance from The Villages. The CG has tons of good stuff including a golf driving range next door. Close enough you could golf cart to The Villages from there. There's days and days of things to do in that community.

The_Breeze · 11-22-2019, 12:36 AM

Do you only hold rallies in FL?

gmc · 11-22-2019, 01:18 AM

Quote:

Originally Posted by The_Breeze

Do you only hold rallies in FL?

They are held wherever someone volunteers to organize one... Mr Sunshine grabbed the bull by the horns in central FL - and has organized 2 a year for several years...
Half Price just organized the first one in southern California...

I'm sure either would give tips to someone willing to do the same in other areas (I'm in central FL - Mr Sunshine has this area covered.)

These are not sponsored by Thor - just the members looking to get together... Both groups so far have been able to get a regional rep from Thor to attend and talk/answer questions and look at specific issues on rigs.

You may also like: