Thor warrenty question - Page 2

JamieGeek · 01-24-2018, 12:31 PM

Quote:

Originally Posted by Jacksonjack

And the story takes a shocking turn ......... after being told that I have a seriously complex problem that Thor is making them resubmit their request for warrentee work approval I called Thor customer service...... they said they haven't received a single request for Warrentee work from Camping World ! I told them my story and that how my RV has been sitting at Camping World for 40 days. They asked me if I would like to bring it up to Indiana to get fixed. I told them yes. They told me if I bring it up they will make sure I'm happy before I leave. To put together a list of everything I wanted fixed. I live about 6 hours away and have a friend that lives up that way so I'm going to take it up.
I'm heading up tomorrow morning to pick up my RV from camping world . I guess you can put me in the "Camping World Sucks" camp

The shop at Wakarusa is really good. You don't even have to stay at the friends if you don't want to--there are camping spots; they will bring your coach out to the spot you parked at the end of their day so you can stay in it. Then the next morning bring it in the shop again to continue working..

Make sure you list everything (they can't fix stuff you don't tell them about) and I mean everything--even the slightest thing will get addressed.

**16ACE27** · 01-24-2018, 12:33 PM

Quote:

Originally Posted by Jacksonjack

And the story takes a shocking turn ......... after being told that I have a seriously complex problem that Thor is making them resubmit their request for warrentee work approval I called Thor customer service...... they said they haven't received a single request for Warrentee work from Camping World ! I told them my story and that how my RV has been sitting at Camping World for 40 days. They asked me if I would like to bring it up to Indiana to get fixed. I told them yes. They told me if I bring it up they will make sure I'm happy before I leave. To put together a list of everything I wanted fixed. I live about 6 hours away and have a friend that lives up that way so I'm going to take it up.
I'm heading up tomorrow morning to pick up my RV from camping world . I guess you can put me in the "Camping World Sucks" camp

Not a "shocking turn". That's SOP for Camping World. Luckily, SOP for Thor's repair facility is exactly what they expressed to you over the phone by reports from others who have made that trip.

let us know how it turns out.

Kev · 01-24-2018, 03:18 PM

Quote:

Originally Posted by wayneroe

(877) 855-2687 is the thor customer service department for thor owner's only. You will need your name and vin number and you can speak with them direct.

877-855-2867

wayneroe · 01-24-2018, 03:44 PM

Quote:

Originally Posted by Kev

877-855-2867

You are correct, Kev. Good catch. Thanks.

Laco · 01-24-2018, 05:18 PM

When I was in the process of buying the Gemini, I asked the service dept. about warrantee work. They told me they had a pretty good relationship with Thor and had no real problem getting warrantee authorizations. During that first year, there were a number of issues that needed to be taken care of under warrantee, and as far as I could tell, there was never a problem getting the necessary authorization, at least things got fixed, at no cost to me.

wayneroe · 01-24-2018, 10:30 PM

Quote:

Originally Posted by Laco

When I was in the process of buying the Gemini, I asked the service dept. about warrantee work. They told me they had a pretty good relationship with Thor and had no real problem getting warrantee authorizations. During that first year, there were a number of issues that needed to be taken care of under warrantee, and as far as I could tell, there was never a problem getting the necessary authorization, at least things got fixed, at no cost to me.

Pretty much mirrors my experience, Laco. There have been no warranty issues with Thor. The dealer's service is always slow and the motorhome is always on the lot for awhile before getting worked and parts ordered, but Thor has never balked at any of the warranty claims.

Jacksonjack · 01-29-2018, 01:14 AM

I'm glad to hear all the positive about the Thor facility. I was really staring to sweat things. What do you do with a 100 grand rv that you can't take anywhere. The bad news is when I picked it up from Camping World it was worse off then when I left it. They did something to the slide. It acts like the bottom of the slide isn't locked close. Going down the road you can see it moving in and out .

Dippytwo · 01-29-2018, 12:10 PM

I gave up on the dealer's and found a place that don't sell MH's, they just do service. They are very happy to do warranty work, and since they don't sell any MH's, there is no "since you didn't buy it here you will just have to wait". have you looked at this site to find a service center?
RV Service Reviews
It might help find a place close to you.

**revjeffrey** · 01-29-2018, 03:10 PM

Great Link... Thankyou!

Gladinwj · 01-29-2018, 05:07 PM

Quote:

Originally Posted by Dippytwo

I gave up on the dealer's and found a place that don't sell MH's, they just do service. They are very happy to do warranty work, and since they don't sell any MH's, there is no "since you didn't buy it here you will just have to wait". have you looked at this site to find a service center?
RV Service Reviews
It might help find a place close to you.

I see you are in Lexington. Is that Lexington, KY; and if so, could you tell me what RV repair place you are using?

Dippytwo · 01-30-2018, 12:14 PM

Gladinwj

I live in Lexington SC.

Gladinwj · 02-02-2018, 02:30 AM

Quote:

Originally Posted by Dippytwo

Gladinwj

I live in Lexington SC.

Thanks

Grant brazil · 02-24-2018, 04:39 PM

Call Thor customer service & ask where there is Thor Service Center in your area. It’s better than going thru dealers.

Jpwalsh1277 · 02-26-2018, 08:39 PM

After working with a N. Colorado LD dealer on warranty work for our KM25 and seeing no return for my efforts I called THOR Wakarusa, IN. They informed me that LD has not even contacted them regarding my KM25, even though LD customer service insisted they were waiting THOR warranty work authorization. Just a bunch of lies from LD. On one occasion, LD customer service sent an email stating their tech. is diligently working on issues as listed. Problem was, KM24 was in storage for past three-months. I replied to email that I’m not sure how their tech would have access to my stored RV to accomplish said work and as you can guess, no answer! I have a mid-March appointment at Wakarusa to get warranty issue addressed.
Aurora, CO... 2018 THOR KM25

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