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Old 08-17-2018, 12:15 PM   #1
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2018 Freedom Elite Awning Stopped Working

Hello everyone - I just purchased a 2018 22fe from a private party. So far so good, but earlier tonight when I was putting the awning back in it suddenly just stopped working; no noise from the motor or anything. I checked the fuse box and no LED's were lit up. Checked the switch and seemed all wires were firmly connected. Any ideas? Thanks in advance! - Shane
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Old 08-17-2018, 12:31 PM   #2
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Congratulations and welcome.

A few thoughts: When you checked the wires at the switch did you measure any voltage? (Do you have a voltmeter?). There may be an inline fuse behind the switch--something to look for.

If you have voltage at the switch, do you have voltage at the motor?
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Old 08-17-2018, 01:03 PM   #3
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Congratulations and welcome.

A few thoughts: When you checked the wires at the switch did you measure any voltage? (Do you have a voltmeter?). There may be an inline fuse behind the switch--something to look for.

If you have voltage at the switch, do you have voltage at the motor?
Thank for the kind words and reply. I don't have one, but will borrow one and will report back. Have the motors been known to fail this quick? Thanks again!
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Old 08-17-2018, 01:04 PM   #4
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Pull the patio awning switch out from the panel. Usually the is a 5 amp fuse attached to the rear of the switch.
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Old 08-17-2018, 02:12 PM   #5
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I pulled the switch again and didn't see any fuses behind. I also ran a test light on the wires and got no light. Shouldn't some of these wires have constant power?
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Old 08-17-2018, 05:09 PM   #6
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New guy here. Been lurking for a while. I have a 2018 26HE. Had a problem with mine on the last trip. After a little research I learned that you can actually roll the awning up in the wrong direction. It will appear to be malfunctioning. The fabric attached to the RV should wrap from the top first. If it's opposite, you did the same thing that I did.

Not sure if this is the same issue. maybe it will help.
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Old 08-17-2018, 05:41 PM   #7
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Ditto on the awning on my previous TT...I hit the switch in the wrong position once and it actually retracted on the extend switch..but OP said his quit while he was retracting it. Did it stop half way in?
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Old 08-17-2018, 07:30 PM   #8
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i have a 2016 22fe. that is a weak switch. i have replaced it twice. called thor and they sent me a new one. and yes you can roll up in reverse. also had to replace motor once..had an independent rv dealer do that. all schematics and part numbers are on LCI web site..also try extending the awning on battery and not shore power. i think 12v switch has a problem there as well...all in all was never a show stopper. there is a small hole in cover on motor side that you can use drill and 7/16 nut driver(i think) to retract in case it happens again...i carry a step stool for that.

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Old 08-17-2018, 08:27 PM   #9
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Here is the video that explains what I was describing.

I also had this happen when retracting. It appears to just stop when rolling up. At the time I was all packed up and ready to head out. I would wait a few seconds and it would try and retract a little more. Motor is completely silent when it stops. No errors anywhere else. I actually managed to roll the entire thing up in the wrong direction...

pjciii, good reminder about the 7/16 nut driver or socket. I figured that if it ever happened I could hopefully find someone in the RV park with a ladder.
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Old 08-17-2018, 09:14 PM   #10
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Originally Posted by The Gritz Carlton View Post
Ditto on the awning on my previous TT...I hit the switch in the wrong position once and it actually retracted on the extend switch..but OP said his quit while he was retracting it. Did it stop half way in?
Yes it quit while retracting. I would scratch my head for a few minutes and try it again. It would move a little more and stop. There is too much tension when rolling up in the wrong direction. I eventually got it completely rolled up in the wrong direction. It took almost 30 minutes to get it completely rolled up...

I had made another post with a link to a youtube video that explains it, but I guess it has to be approved first. I'll try posting a pic. This is what it looks like when it is rolled up in the wrong direction.
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Old 08-17-2018, 09:53 PM   #11
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Try retracting it with the generator running or the shore power connected. My Freedom Elite awning often wouldnít retract unless the voltage was WELL above 12. But it worked great with the gen running.
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Old 08-17-2018, 11:06 PM   #12
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Is this the only 12v item not working?
Yes there should be 12vdc constant on one pair of wires and perhaps jumpered to another terminal. The common terminals would feed the motor correct polarity for one direction when pushed and opposite polarity for reverse direction when pushed in the other direction. If the ignition is on it locks out the awning and slide and perhaps other stuff. Don't want them moving when the coach is cranked.
Check the fuses with a meter to see if there is power coming out of the fuse box.
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Old 08-17-2018, 11:48 PM   #13
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Originally Posted by Air_Force_dude View Post
Hello everyone - I just purchased a 2018 22fe from a private party. So far so good, but earlier tonight when I was putting the awning back in it suddenly just stopped working; no noise from the motor or anything. I checked the fuse box and no LED's were lit up. Checked the switch and seemed all wires were firmly connected. Any ideas? Thanks in advance! - Shane


I have a 2014 Freedom Elite 23U with similar retraction problems. The awning extends fine but take 4 or 5 steps to retract. The complete awning was replaced in June 2018. I have spent a good deal of time trying to find a new switch. My awning replacement did not include a new switch or wiring. I am not sure whether the issue is poor contacts in the awning switch or dead spots in the motor winding. The issue has been there right since replacement. I thought the RV dealer had not tested the unit after the replacement and it was returned from the pickup lot. Got it home and the same issues have raised their head about every second time the awning is retracted.

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Old 08-18-2018, 12:37 AM   #14
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Originally Posted by Brad2018 View Post
New guy here. Been lurking for a while. I have a 2018 26HE. Had a problem with mine on the last trip. After a little research I learned that you can actually roll the awning up in the wrong direction. It will appear to be malfunctioning. The fabric attached to the RV should wrap from the top first. If it's opposite, you did the same thing that I did.

Not sure if this is the same issue. maybe it will help.
CORRECTION...I was pulling it back in and I believe I did it in the opposite direction as well! Doh! What did you do to correct this? Thank you for the info as I believe this may be the issue.
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Old 08-18-2018, 12:41 AM   #15
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Originally Posted by The Gritz Carlton View Post
Ditto on the awning on my previous TT...I hit the switch in the wrong position once and it actually retracted on the extend switch..but OP said his quit while he was retracting it. Did it stop half way in?
Correction I was actually pulling it back in the opposite direction. Grrr
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Old 08-18-2018, 01:35 AM   #16
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Originally Posted by Air_Force_dude View Post
CORRECTION...I was pulling it back in and I believe I did it in the opposite direction as well! Doh! What did you do to correct this? Thank you for the info as I believe this may be the issue.
That picture that I posted is from today! It has been like that for four weeks. I'm parked in a spot where I can't extend it right now. I have verified that it will roll out. All that needs to be done is to extend it all the way out, and then retract it the correct way. I've got a trip planned next weekend. Glad I could help.
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Old 08-18-2018, 02:40 AM   #17
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That picture that I posted is from today! It has been like that for four weeks. I'm parked in a spot where I can't extend it right now. I have verified that it will roll out. All that needs to be done is to extend it all the way out, and then retract it the correct way. I've got a trip planned next weekend. Glad I could help.
So do you hear the motor still activating? Mine completely stopped. Thatís my current dilemma. Thanks.
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Old 08-18-2018, 02:52 AM   #18
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So do you hear the motor still activating? Mine completely stopped. Thatís my current dilemma. Thanks.
Yes. At least the last time I tried it the motor was working. You could try to manually extend it all the out to correct the rotation. There is a removable cover on one end. Inside is a place to attach a 7/16 socket. That is the manual adjustment. Maybe extend it all the way out and see if it will retract with the motor once it's turning the right way.

The day that it happened to me I thought it was tension in the fabric that was stopping it from moving. I didn't know it was rolling up the wrong way. Had the wife press the switch wihile I stood on top of a picnic table helping it. I'm sure I looked like an idiot.
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Old 08-18-2018, 07:55 AM   #19
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So after more troubleshooting the motor on the awning stops because the gears are slipping. Ordered a new one on eBay for $108 incl shipping. Thanks everyone for the helpful advice!
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Old 08-21-2018, 06:59 PM   #20
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Originally Posted by Air_Force_dude View Post
Hello everyone - I just purchased a 2018 22fe from a private party. So far so good, but earlier tonight when I was putting the awning back in it suddenly just stopped working; no noise from the motor or anything. I checked the fuse box and no LED's were lit up. Checked the switch and seemed all wires were firmly connected. Any ideas? Thanks in advance! - Shane
I have a 2017 Chateau with the Solera awning. Mine did the same thing on the third use. Stopped 3/4 of the way in. It was the motor. The dealer replaced it and told me they have had to replace a few motors on the Solera awnings. Iíve had no trouble since but I now know to carry my power screwdriver and sockets to manually retract it. (Donít carry a ladder-I stand on the picnic table to reach it )
I hope that helps.
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