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Old 08-31-2019, 05:40 PM   #1
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Brand: Thor Motor Coach
Model: Tuscany 38sq
State: California
Posts: 52
THOR #4598
2019 Thor Tuscany 38sq Slider

Okay folks, I need someone to come to my rescue, On July 30th, 2019 I took delivery of a 2019 Thor Tuscany 38sq. And almost immediately commenced a 4,200-mile, 2 month trip. No, I never said I was intelligent.
It really hasnít been too bad, but I do have one issue that I could really use help with, it is as follows. I have 4 sliders on this coach, 3 hydraulic and one electric (PowerGear). The hydraulic slider in the bedroom has been very erratic, most of the time it wonít extend but this afternoon it did and I discovered that the actuator, 2 per slider, rod ends were both loose and the rod length was significantly different on each actuator.
I am relatively certain that the actuator rod ends working loose has been the cause of the erratic behavior, will rarely extend.. What I am desperately looking for is a procedure that will tell me how to correctly adjust the actuator rod ends so that they are in sync and function as intended.
Additionally, we are traveling with some friends, who have a 2016 Thor Tuscany 40DX and we found one of his actuator rod ends had worked loose as well. We are thinking that the fix/adjustment for both coaches may be similar.

Any help would be greatly appreciated.
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2019 Thor Tuscany 38sq
2014 Toyota Sienna with Remco Pump
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Old 08-31-2019, 10:34 PM   #2
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Brand: Thor Motor Coach
State: Missouri
Posts: 327
THOR #6903
Definitely call the Thor service line

After tightened mountings the cylinders should equalize since the should see the same pressure however it sounds as if you might have a solenoid not completely opening

Thor will help you
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Old 09-01-2019, 12:56 PM   #3
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Brand: Thor Motor Coach
Model: Tuscany 38sq
State: California
Posts: 52
THOR #4598
Thank you Iwmcguire for taking the time to reply. I spoke with Thor's Customer Service Rep early rep early on. Also, their field rep, no help with the slider. Near term solution was to go to a Thor approved dealer, highly likely front the money for any service, and hope I get reimbursed by Thor. Remember, I'm on the road so I can't get to the selling dealer, more than a 1,000 miles away, in a timely manner. Finally, it is unlikely I would see the coach in less than 60 days with this dealer. So that is my motivation for trying to fix it myself.
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2019 Thor Tuscany 38sq
2014 Toyota Sienna with Remco Pump
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Old 09-01-2019, 01:22 PM   #4
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Brand: Thor Motor Coach
Model: 2013 ACE 30.1
State: Alberta
Posts: 778
THOR #2631
Hi, I am not sure if you have Lippert hydraulic slides or not, but would the attached document info help? Note there is a warning in the adjustment section about user's possibly voiding warranty by doing adjustments.


http://www.rvupgradestore.com/v/vspf...ideout-Web.pdf
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Old 09-01-2019, 06:14 PM   #5
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Brand: Thor Motor Coach
Model: Tuscany 38sq
State: California
Posts: 52
THOR #4598
Hi Javelin, thanks for taking the time to reply and providing the Lippert manual. I'm about 99.9% certain my slides are Lippert, maybe not the exact same slide represented in the manual but very close.


I will peruse the manual and gain what knowledge I can. I very much appreciate your help.
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2019 Thor Tuscany 38sq
2014 Toyota Sienna with Remco Pump
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Old 09-01-2019, 09:17 PM   #6
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Brand: Thor Motor Coach
State: Missouri
Posts: 327
THOR #6903
There were a couple of threads on Irv2 recently with Tiffin and HR having similar issues

They were both valve related

I would call Thor back and try to get higher up the food chain

Most all of the guys manning the calls are nice and try to be helpful

Only a handful of them are at a skill level to handle you're problem

Note their names and you will figure out who can actually help you

I tried searching for the thread however it is almost impossible to find things on the forum
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Old 09-01-2019, 10:39 PM   #7
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Brand: Thor Motor Coach
Model: S.O.B.
State: California
Posts: 1,176
THOR #3483
Quote:
Originally Posted by Sundance View Post
Hi Javelin, thanks for taking the time to reply and providing the Lippert manual. I'm about 99.9% certain my slides are Lippert, maybe not the exact same slide represented in the manual but very close.


I will peruse the manual and gain what knowledge I can. I very much appreciate your help.
Which selling dealer?
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Old 09-02-2019, 12:28 AM   #8
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Brand: Thor Motor Coach
Model: Vegas 25.5
State: Florida
Posts: 210
THOR #12686
Sundance, you don't have to go to the selling dealer for service. Any dealer that sell Thor can service it. Also, some mobile RV services are factory authorized for warranty service on the road. Search for one on line in the area you are in and ask if they are authorized. Then verify with Thor.
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Old 09-02-2019, 01:23 AM   #9
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Brand: Thor Motor Coach
State: Texas
Posts: 144
THOR #8139
We had a failing hydraulic pistion on our SOB, like you I thought the adjusting nuts were loose, they weren't.

If adjusting doesn't work ( with 2 to 3" freeplay) look for a shop that can rebuild your cylinder.
Or get a new one, here's a link to etrailer.
https://www.etrailer.com/dept-pg-Accessories_and_Parts-pt-Slide_Out_Parts-pc-Cylinder.aspx
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Old 09-02-2019, 11:00 AM   #10
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Brand: Thor Motor Coach
State: Missouri
Posts: 327
THOR #6903
There are a number of hydraulic specialists with shops that service that industry

They rebuild all types and trouble shoot

They carry a multitude of components as well

Yellow pages or internet

Good luck
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