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Old 09-03-2016, 06:52 AM   #1
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Brand: Thor Motor Coach
State: California
Posts: 3
THOR #5312
Auto-level and automatic step suddenly stopped working

Hey there!

First post here and unfortunately it's because I have a problem. We just arrived at our site and for some reason the auto leveler and the outside step have stopped functioning. The step worked 2 hours ago when I stopped for fuel but now, nothing. The auto level on the driver side also will not power on. I'm confused about where to even start looking.

I'll have to call a remote repair service in the am as its now pretty late here. I didn't want to extend the slide out without being level so we're just going to make do as is for the evening.

Anyone have any ideas of what I can check before I call?

2017 Thor Ace 30.2
Battery check on the panel shows full.
All other electrical works and I'm plugged into service.
No circuits appear to be tripped but I have not checked fuses as I have no idea which it could be.

Thanks
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Old 09-03-2016, 01:55 PM   #2
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Brand: Thor Motor Coach
Model: A.C.E. 30.1
State: California
Posts: 131
THOR #3016
So sorry you've got troubles.

Have you set the emergency brake? My levelers won't work without it set. As far as the step goes, I'm clueless.

Have you tried the manual setting on your jacks to see if you can lower them that way?

Wish I could offer more help
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Old 09-03-2016, 04:11 PM   #3
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Brand: Thor Motor Coach
State: California
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THOR #5312
Yea brake is engaged.

Upon further research I don't have any power to the driver console (jack, mirror adjust, mirror heat).

I checked the fuse for the driver side in the panel but it was fine.
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Old 09-03-2016, 05:02 PM   #4
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Brand: Thor Motor Coach
Model: 2015 Vegas 24.1
State: Pennsylvania
Posts: 1,306
THOR #2601
Not familiar with your model, but Thor does use some components on all models.

Here is a picture of the Front Fuse Panel (this is the box on the front of my 2015 Vegas under the hood. Look at the items that are on P5. Many of the systems you are describing as not working are common to the P5 circuit.

If you have this same electrical box, I'd start looking at that P5 circuit. And if the P5-1 Accessory Relay routes 12DC to all those other P5 circuits, I'd check to be sure that relay is not tripped or it being defective.
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Old 09-03-2016, 06:06 PM   #5
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Brand: Thor Motor Coach
Model: Palazzo 33.3 34'bunkhouse
State: Alabama
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THOR #4735
when my levelers stopped working while out in South Dakota, I called Thor csv - he knew right away that it was probably a main breaker/fuse buss in the battery compartment. I reset the yellow flag on the buss and all was well from then on....
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Old 09-03-2016, 08:39 PM   #6
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Brand: Thor Motor Coach
State: Virginia
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THOR #5318
Breaker

Have you checked the breakers beneath the vehicle? There is one in front near the engine and there are there or more above the batteries near the jack pump.
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Old 09-04-2016, 02:21 AM   #7
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Brand: Thor Motor Coach
Model: Challenger 37TB
State: California
Posts: 15
THOR #3900
Thor had us check the battery area for a little yellow flag that someone else mentioned. We lost the generator and the leveling system at once. Once that flag was pushed back into place the generator came back but our leveling system is still not working on our 2017 Challenger. We did notice as we were driving the lights on the leveling system would randomly come on and flash for no reason then go back off. Thor c/s after hours # says it has to be a electrical issue and just manual level it which is a pain but doable until we could take it to the repair center for a major check up. It is still there with no word yet as to the problem.

Not sure on the steps.
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Old 09-04-2016, 02:47 AM   #8
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Brand: Thor Motor Coach
State: California
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THOR #5312
Yup it was the yellow flag on the breaker. When I first looked at it, it looked fine. After the earlier post I double checked and sure enough it was out a little. I guess it doesn't take much. Went over a bunch of bumpy roads driving through CA mountains, must have knocked it out while driving


Bizarre that it affected only the stairs and the driver side console.


Thanks for everyone's fast response!
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