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Old 08-09-2018, 06:49 PM   #1
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Brand: Thor Motor Coach
Model: Challenger 37TB
State: Connecticut
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THOR #3785
Axcera AV614BH is DOA

Hello All!

So my radio is dead. I just got off the phone with Thor support. We checked all the fuses, and of course that the house battery was on. We also tried the paper clip reset thing as well. Didnít have any luck.

Does anyone know if there is some sort of in-line fuse behind the radio? Has anybody had a similar issue?

Thanks in advance!

Bill
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Old 08-09-2018, 07:06 PM   #2
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THOR #6411
In my coach, from plant 750; not plant 850 like your Challenger) there is a 5 amp inline fuse in the power wire to the radio behind the radio. I found when I pulled the radio to wire a 9" camera monitor. If you are lucky, you can see it by removing the instrument access panel on top of the dash.
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Old 08-09-2018, 07:10 PM   #3
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This happened twice to me. Unplug it from the back of the radio and plug back in.
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Old 08-09-2018, 07:29 PM   #4
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THOR #3785
How do I get the radio out? I took off the plastic trim and can see the while radio and cage it sits in.

Bill
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Old 08-09-2018, 07:50 PM   #5
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Quote:
Originally Posted by BillT View Post
How do I get the radio out? I took off the plastic trim and can see the while radio and cage it sits in.

Bill
Got to YouTube and search for DIN radio removal. They all remove the same way.
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Old 08-09-2018, 09:34 PM   #6
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Model: Challenger 37TB
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THOR #3785
Ok. I took it out. There’s a 15 amp fuse plugged in the back which is fine. I unplugged the harness and plugged it back in. Still nothing. Is it toast?

Thanks guys,

Bill
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Old 08-09-2018, 10:07 PM   #7
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THOR #10823
Did you check the fuse with a meter or visually? I'd use a test light or meter to verify power through the fuse going to the radio. If you have full voltage then the radio is most likely toast.
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Old 08-10-2018, 12:34 AM   #8
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Alright. I donít have a meter, but Iíll see if I can borrow one.
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Old 08-10-2018, 04:54 PM   #9
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Brand: Thor Motor Coach
Model: Challenger 37TB
State: Connecticut
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THOR #3785
Axcera AV614BH is DOA

Hi All!

I wanted to post an update, because I hate when I donít know what the ending is on some of these threads! LOL.

I couldnít find a test meter or light. So I just drove it down to the radio shop about an hour from my house. He tested the radio and sure enough it was toast. But the ride was worth it.

It turns out the radio was covered under my extended warranty. So the warranty company is replacing the radio and my radio guy is waving the deductible. But hereís the best part - my radio guy doesnít stock Korean pieces of crap. So we have to replace it with a brand new pioneer! All covered by the warranty company.

Thanks again for all your help. I really appreciate it.

Bill
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Old 08-10-2018, 11:25 PM   #10
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THOR #10823
Good to hear you got it taken care of Bill. And under warranty to boot!
Could you post the model number of the pioneer unit? I may just get proactive for once and scrap my Axcera before it dies.
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Old 08-11-2018, 07:11 PM   #11
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Sure!

It's nothing too fancy, no Navigation, but it sounds great and has Apple Car play which is terrific

https://www.pioneerelectronics.com/P...EX/AVH-2400NEX

Bill
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Old 09-06-2018, 08:40 PM   #12
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THOR #13004
Hello Bill,

I see you are from CT...We live in Newport, RI. We are still shopping for our first RV and was wondering where you bought yours and how was the service?
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Old 09-07-2018, 12:26 PM   #13
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THOR #12255
Hey you did the right thing. Ours did not work so we took it to camping world twice and they replaced it with the same model. It didnít work second time out. Got tired of messing with it so replaced it with a pioneer too!
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Old 09-07-2018, 03:34 PM   #14
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What extended warranty do you have. I had same thing happen and I replaced it with a Kenwood. I didn't try extended warranty.
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