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Old 04-24-2018, 05:11 PM   #1
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Brand: Thor Motor Coach
Model: Quantum RW28
State: Florida
Posts: 9
Axerra AVM70LH - Reset Button!

Axerra radio/video monitor seems to have a software glitch that is cleared up by pressing the very small 'reset' button (upper left corner -- a ballpoint pen fits in hole and works nicely.)

Symptoms: Appears like there is no power at the head. 1st Thor service person thought it was the fuse on the back of the radio and explained how to remove bezel (which I found impossible to do) and insert removal tool to get radio out of panel to change fuse.

2nd Thor person I called described the reset trick that worked,

Very thankful -- I was in my 2nd day of owning a new 2018 Quantum RW28 and had scheduled an all day service call with dealer to 'fix' the radio.

If Axerra software is so flaky that it goes into this mode, perhaps other anomalies of Axerra could be solved with this reset approach. I plan to keep a ballpoint pen near my radio at all times.
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Old 04-25-2018, 02:51 PM   #2
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Brand: Thor Motor Coach
Model: Four Winds
State: Ontario
Posts: 173
Yes I have had the same , where a reset starts it back up. Not sure what causes it, but in the last 9 months it has only happened to me once. Also used the reset button once after checking video connections on the side cameras. All of a sudden when I used the turn signals, there was no video from the turn side cameras, but I had a picture from the rear camera. Reset put it back to normal.
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Old 04-25-2018, 04:01 PM   #3
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Brand: Thor Motor Coach
Model: Freedom Elite 29FE
State: Pennsylvania
Posts: 16
I have a problem with the bluetooth on my head unit. Tried the reset button and reset option on the screen to no avail. Is there a procedure to it - like holding in the reset button while turning on the unit as an example - or simply pushing the button while the device is on? Thanks in advance for your advice.
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Old 04-25-2018, 08:07 PM   #4
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Brand: Thor Motor Coach
Model: Quantum RW28
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Simply pushing the button while it is on. (In my case, the unit was in a lock up state so one couldn't really tell whether it was on or off.)
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Old 04-25-2018, 08:24 PM   #5
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Quote:
Originally Posted by bobscott View Post
Simply pushing the button while it is on. (In my case, the unit was in a lock up state so one couldn't really tell whether it was on or off.)
Thanks for getting back to me. I tried that so I guess it will have to be replaced.
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Old 09-03-2018, 08:18 PM   #6
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Brand: Thor Motor Coach
State: Florida
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Green screen

My Axerra froze up and had a "green screen" for 2 days - full power down of coach didn't fix it ... but a paper clip in the reset button just fixed it.

Thanks for sharing that tip.
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Old 09-07-2018, 12:58 PM   #7
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Brand: Thor Motor Coach
Model: Freedom elite
State: Florida
Posts: 26
Ours did not work so we took it to camping world twice and they replaced it with the same model. It didnt work second time out. Got tired of messing with it so replaced it with a pioneer too! Works perfectly now!
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Old 09-07-2018, 01:07 PM   #8
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This is VERY useful information; Thanks!


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