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Old 11-19-2019, 10:39 PM   #1
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Brand: Thor Motor Coach
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THOR #12313
Customer Complaint

Does anyone have a number for Thor customer complaint? The number Camping World gave me ended up with “ road service”. I own a Thor Windsport 29M purchased July 2018. During the warranty year I had 38 repair items. Within that time period 4 different technicians at Camping World. An initial item was that both cab windows made a high pitch noise while in the locked position. When slightly opened the noise diminishes. Although it was on our initial list, Camping World could not duplicate the noise. Which I thought they never took it out on the freeway or a transparency issue. On the second visit to CW I again stated that the windows were loud when closed. On that inspection CW verified the noise and said the windows were incorrectly installed. They took a series of pictures and supposedly submitted to Thor. At this point we are on our third technician. Worried that the warranty year was expiring I kept calling the CW technician. After several attempts and days of leaving messages, a new fourth technician returned my call and said I needed to bring the RV back for different angle pictures for Thor, which I did. Subsequently Thor has now rejected the claim due to the warranty expiring. Thank you for anyone that can provide me with the correct Thor customer complaint department number.
Kona Tom
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Old 11-19-2019, 10:50 PM   #2
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THOR #1150
There are a myriad of ways of contacting Thor on their website:
https://www.thormotorcoach.com/owners/

I would probably start with the Customer Care line/page: https://www.thormotorcoach.com/customer-care/

Really sounds to me like your beef is with Camping World and not Thor--you only know what "Thor said" from Camping World, not from Thor itself. There are far too many stories similar to yours where the ultimate culprit is Camping World.
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Old 11-19-2019, 10:53 PM   #3
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THOR #7035
The interweb is full of information. Even if you can't navigate a website Goggle is always there to help you get your questions answered. You should have contacted Thor about this issue the first time it was not resolved by the dealer. You should have your previous repair orders handy to prove to Thor that this has been an ongoing issue.

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Old 11-19-2019, 11:07 PM   #4
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THOR #8860
It should be logical that since this problem was discovered (and reported!) during the warranty period: it should be fixed... even though the warranty has now expired.
Good luck!
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Old 11-19-2019, 11:09 PM   #5
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THOR #13932
I know Thor warrants after warranty for obvious installation failures.

How is it the tech you spoke with can't give you the number to his immediate superior or the complaint department?
Did he just out and out say he wouldn't tell you?
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Old 11-19-2019, 11:25 PM   #6
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THOR #12313
Thank you.

The technician gave me the number for Thor but there is no option for Thor. 1 is for Ford, 2 is for Leibert, 3 roadside assistance and no opportunity to leave a message. I talked to a real person yesterday who took my complaint down, then Ford Motor called me. It’s obviously not a Ford issue. Thank you for your help and suggestions. I was able to put a message in electronically on Thor’s website so maybe I will get a response. The message cell limits one to just a few characters so was unable to describe the issues. I will hope for a call.
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Old 11-19-2019, 11:29 PM   #7
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THOR #12313
Thank you. That is the number I have been calling. Twice I end up with roadside assistance. Yesterday after explaining my issues to receptionist I got a call back from Ford Motors. It’s been unreal.
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Old 11-19-2019, 11:33 PM   #8
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THOR #12313
That is true, but I have been unsuccessful in reaching Thor. The number seems to be correct, but received roadside assistance number twice. After talking with a real person they transferred my concern to Ford Motors whom called and left a lengthy message explaining that it’s not a Ford issue, which I knew but that’s who called me back. Twilight Zone!
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Old 11-19-2019, 11:47 PM   #9
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THOR #12839
The number I called for Thor customer service is -
877-855-2867, try to get a specific person to establish a relationship with for this and future needs.
Whenever working with any service company like Camping World or Ford, etc. I always request email copies of any discussion, agreement's or statements or if I don't receive them, I send an email documenting our phone discussion which they must respond to if inaccurate. This way you will have a written record of discussions and understandings, which you will be able to use to support your case with Thor or in legal arbitration.
Best of luck to you!
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Old 11-19-2019, 11:53 PM   #10
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THOR #12751
Customer Complaint

I have started out contacting Thor via email at least 6 or 7 times in the past 18 months and I have gotten responses, action and call backs after every time I made contact.

If it was me I would send a well documented email..... dates, times, places, pictures, issues, etc..... and your VIN number and I would be very polite and ask for help after the dealer failing you for the past 12 months.

I’d bet my next payment you get a response and a good experience from
It.

Here is the email address:

wsupport@tmcrv.com
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Old 11-20-2019, 08:12 PM   #11
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THOR #11130
All I could add to this thread is that your issue is the all-so-common CW issue many have had...No Customer Service! Not a Thor issue. But...since several here have already said that...I'll just keep silent.
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Old 11-20-2019, 08:17 PM   #12
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THOR #8860
Hey Gritz:
What'd you do: decide to sleep in late?
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Old 11-20-2019, 09:14 PM   #13
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https://www.thorindustries.com/contact-us
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Old 11-21-2019, 04:50 AM   #14
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THOR #12189
Quote:
Originally Posted by Bob Denman View Post
Hey Gritz:
What'd you do: decide to sleep in late?
You know how bears can get this time of year.
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Old 11-21-2019, 12:53 PM   #15
I Think We're Lost!
 
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THOR #8860
Quote:
Originally Posted by The_Breeze View Post
You know how bears can get this time of year.
It's funny that you mention them: Big Game Season is open, and they're actully pretty nervous about it!
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Old 11-21-2019, 01:19 PM   #16
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THOR #11130
I can't sleep late in the mornings anymore....I'm up at 8AM like clockwork!
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Old 11-21-2019, 02:12 PM   #17
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State: New York
Posts: 12,194
THOR #8860
Quote:
Originally Posted by The Gritz Carlton View Post
I can't sleep late in the mornings anymore....I'm up at 8AM like clockwork!
This reminds me of a joke...
These two old duffers are talking about their aches and pains.
The first one says:
"I can't sleep at night anymore. I toss and turn, and I never settle in for a good night's rest."
The second fella says:
"You're lucky. I sleep like a baby, and wake up every morning at 8:00."
"Why am I so lucky?", asks the first guy.
"Because I usually go to the bathroom at 6:00!"
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Old 11-21-2019, 02:31 PM   #18
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THOR #15553
https://www.thorindustries.com/contact-us

Go here, pick you brand, and you will get a live body to talk to.
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Old 11-21-2019, 09:30 PM   #19
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Brand: Thor Motor Coach
Model: Windsport 34E
State: North Carolina
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THOR #13360
Quote:
Originally Posted by Kona Tom View Post
Does anyone have a number for Thor customer complaint? The number Camping World gave me ended up with “ road service”. I own a Thor Windsport 29M purchased July 2018. During the warranty year I had 38 repair items. Within that time period 4 different technicians at Camping World. An initial item was that both cab windows made a high pitch noise while in the locked position. When slightly opened the noise diminishes. Although it was on our initial list, Camping World could not duplicate the noise. Which I thought they never took it out on the freeway or a transparency issue. On the second visit to CW I again stated that the windows were loud when closed. On that inspection CW verified the noise and said the windows were incorrectly installed. They took a series of pictures and supposedly submitted to Thor. At this point we are on our third technician. Worried that the warranty year was expiring I kept calling the CW technician. After several attempts and days of leaving messages, a new fourth technician returned my call and said I needed to bring the RV back for different angle pictures for Thor, which I did. Subsequently Thor has now rejected the claim due to the warranty expiring. Thank you for anyone that can provide me with the correct Thor customer complaint department number.
Kona Tom
Tom, The window maybe an easy fix. We had a whistle in both front windows. First I loosened the latch and seemed to fixed it. Then heard that a dry lube will cure the noise, tried that and now our windows are locked and somewhat quiet for a motorhome. I would think you'l have trouble getting any dealer to test drive for wind noise...just my 2 cents.
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