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Old 03-23-2016, 12:30 AM   #1
Senior Member
 
Brand: Thor Motor Coach
Model: Vegas 24.1
State: Washington
Posts: 221
THOR #2123
Diagnostic Fee

I contacted a Thor authorized service center/dealer today and told them I have 2 dash vents that have fallen apart, one driver side cup holder ring that will not stay in place and a refrigerator that will not work on propane, only on shore power or generator.

They informed me that there is a 2 hour $260.00 diagnostic fee. Then they will inform Thor of status, will wait for Thor to authorize warranty items and work, will then order parts.

I told them this is a 2016 Vegas 24.1 under warranty.

Anyone ever heard of a "diagnostic fee"? I emailed Thor the dealer's email to me and asked Thor if they pay the fee as I know what is wrong. Hopefully will hear from Thor tomorrow.

Needless to say I ain't too happy right now!

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Old 03-23-2016, 12:57 AM   #2
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Brand: Still Looking
Model: Travato
State: Florida
Posts: 2,475
THOR #1765
In their continuing effort to make it as difficult as possible.... More reason to purchase from a local dealer who will stand by their product and fix it.... If you can find one.
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