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03-21-2018, 01:45 PM
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#41
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Senior Member
Brand: Thor Motor Coach
Model: Gemini 24TX (Formerly)
State: California
Posts: 1,459
THOR #5821
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I too have had pretty good luck or experiences with the selling dealer. They are not as quick as I would like, but they do quality work and do get it done.
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03-21-2018, 02:22 PM
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#42
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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This was our first experience with our dealer's Service Department..
I guess (Hope?) that it can only get better...
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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03-21-2018, 02:38 PM
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#43
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Senior Member
Brand: Thor Motor Coach
Model: 2017 Thor Vegas 25.2
State: Indiana
Posts: 301
THOR #7993
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I'd like to jump in and say how much we like our dealer, Camp-Land RV in Burns Harbor Indiana. The only reason I'd go into a Camping World is if I needed an RV related item that I couldn't get anywhere else. And I'd hold my nose while doing it.
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03-21-2018, 03:00 PM
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#44
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Senior Member
Brand: Thor Motor Coach
Model: Four Winds 28z
State: Florida
Posts: 401
THOR #5725
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Bob, I think you have been on this forum enough to realize that is really wishful thinking. I know you are a glass half full kind of guy but....
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03-21-2018, 04:27 PM
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#45
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Quote:
Originally Posted by lazinskm
Bob, I think you have been on this forum enough to realize that is really wishful thinking. I know you are a glass half full kind of guy but....
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Yup! That's me...
I prefer to look at life with a hopeful and positive outlook: it drives my enemies NuTz!
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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03-22-2018, 02:54 AM
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#46
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Member
Brand: Thor Motor Coach
Model: Outlaw 29h
State: New Jersey
Posts: 87
THOR #8445
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Bob: it made me and my husband sick to read what happened to your 29h. From your posts you sound like a knowledgeable Rver. It sends a shiver down my spine knowing that I’m a newbie. This RV was supposed to be my husband’s thing but he’s not handy either. We read about an experience like yours and look at each other and wonder if we’ve made an expensive mistake. I mean really, how does anyone deal with such a horrific situation?
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03-22-2018, 12:07 PM
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#47
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Thanks for the kind thoughts...
...But we're newbies at this also! I used to camp with my folks in their rigs, but this is the first one that we've owned...
Before my Dad passed: we talked for hours and hours about his experiences, and what we should look out for,
Of course: I really wish that I had listened a bit closer,,,
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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03-22-2018, 12:55 PM
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#48
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Axis/Vegas Enthusiast
Brand: Thor Motor Coach
Model: Axis 24.4
State: Michigan
Posts: 9,837
THOR #1150
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As a backup plan you may want to converse with Thor and see if its feasible to take your unit to Wakarusa, IN (Factory Service). Granted you'd have to have the time to drive it there, possibly wait for repairs and drive it home.
They will do a good job there (as many people on here have attested--myself included--to the attention to detail that Thor's Factory Service provides).
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03-22-2018, 01:07 PM
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#49
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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I am aware of that "nuclear option"; but since we both still work full-time... it's just not really feasible.
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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03-22-2018, 01:41 PM
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#50
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Axis/Vegas Enthusiast
Brand: Thor Motor Coach
Model: Axis 24.4
State: Michigan
Posts: 9,837
THOR #1150
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Quote:
Originally Posted by Bob Denman
I am aware of that "nuclear option"; but since we both still work full-time... it's just not really feasible.
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LOL I'm not sure I would consider that as the "nuclear option" as you're not really destroying anything. Its just another option (a rather good one at that).
We also both work full-time. I tried to plan my trip there to coincide with a holiday I had that, apparently, no one else around me does (yeah I got Presidents day off for some reason). In addition, since they start on Monday you get the weekend as travel time.
But, yeah, it sucks having to burn vacation days getting the RV fixed instead of using them to enjoy the RV.. (not to mention it shouldn't have been that bad to begin with.)
I guess it all comes down to how "principled" you are (e.g. they should do this "in principle" because its wrong) vs how "practical" you are (e.g. just get the thing fixed with the least amount of pain on my part).
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03-22-2018, 02:28 PM
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#51
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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By "nuclear": I meant the last possible option...
The one that you go to; when nothing else has worked.
Since our Office has just the two of us: we don't get to take vacations...
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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03-22-2018, 02:50 PM
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#52
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Axis/Vegas Enthusiast
Brand: Thor Motor Coach
Model: Axis 24.4
State: Michigan
Posts: 9,837
THOR #1150
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Quote:
Originally Posted by Bob Denman
By "nuclear": I meant the last possible option...
The one that you go to; when nothing else has worked.
Since our Office has just the two of us: we don't get to take vacations...
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Ah so the RV will be the office
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03-22-2018, 03:00 PM
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#53
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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03-22-2018, 03:39 PM
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#54
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Senior Member
Brand: Redwood
Model: 36FB
State: Arizona
Posts: 1,766
THOR #3610
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I would insist your dealer, Thor, or someone besides you deliver it to the factory for ALL the needed repairs. On second thought anybody but your dealer, apparently they not even competent enough for that.
__________________
Fulltimed 10+ years
Sold '13 Thor Redwood 36 FB
Traded '13 GMC Denali DRW D/A
Replacement undetermined
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03-22-2018, 03:59 PM
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#55
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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I've got a call in to the Service Manager, and I'm waiting for an update from him...
Meanwhile: Thor has reached out to me again. They have re-assured me that they're here to try and help.
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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03-22-2018, 04:18 PM
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#56
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Senior Member
Brand: Thor Motor Coach
Model: Quantum RS26
State: Indiana
Posts: 288
THOR #10823
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Best of luck to you Bob. We're trying to get a problem resolved with CW ourselves and having much the same luck. As in your case, Thor has been great but CW is giving us the runaround. Hope you can get your problems resolved to your and the missus satisfaction.
Dennis & Janet
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03-22-2018, 04:31 PM
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#57
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Senior Member
Brand: Thor Motor Coach
Model: Gemini 24TX (Formerly)
State: California
Posts: 1,459
THOR #5821
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I believe and hope, that with Thor now running interference for you, your coach will finally receive the attention it needs. Once they get all the problems resolved, I still believe they (CW) owes you a complete detailing inside and out. They have their pre-delivery crews, so everything they need, including the staff is readily available.
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03-22-2018, 05:02 PM
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#58
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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I just got off the phone with the Service Manager (Aaron).
He went through the list of problem areas with me; told me what their solution is, and re-assured me that it would be repaired to our satisfaction: on time!
So now we get to see if it all works out...
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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03-22-2018, 05:37 PM
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#59
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Axis/Vegas Enthusiast
Brand: Thor Motor Coach
Model: Axis 24.4
State: Michigan
Posts: 9,837
THOR #1150
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Quote:
Originally Posted by Bob Denman
I just got off the phone with the Service Manager (Aaron).
He went through the list of problem areas with me; told me what their solution is, and re-assured me that it would be repaired to our satisfaction: on time!
So now we get to see if it all works out...
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What is "on time"? You've already waited months for this? are they saying another few months? by the end of the week? next millennium?
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03-22-2018, 05:41 PM
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#60
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Senior Member
Brand: Thor Motor Coach
Model: Gemini 24TX (Formerly)
State: California
Posts: 1,459
THOR #5821
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Lets hope all goes well. You might diplomatically suggest detailing the inside and outside of your coach would be a great PR move on their part.
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