Does Anybody Have...

[Laco]

I too have had pretty good luck or experiences with the selling dealer. They are not as quick as I would like, but they do quality work and do get it done.

[Bob Denman]

This was our first experience with our dealer's Service Department..
I guess (Hope?) that it can only get better...

[jb1911]

I'd like to jump in and say how much we like our dealer, Camp-Land RV in Burns Harbor Indiana. The only reason I'd go into a Camping World is if I needed an RV related item that I couldn't get anywhere else. And I'd hold my nose while doing it.

[lazinskm]

Bob, I think you have been on this forum enough to realize that is really wishful thinking. I know you are a glass half full kind of guy but....

[Bob Denman]

Originally Posted by lazinskm

Bob, I think you have been on this forum enough to realize that is really wishful thinking. I know you are a glass half full kind of guy but....

Yup! That's me...
I prefer to look at life with a hopeful and positive outlook: it drives my enemies NuTz!

[dogshowrv]

Bob: it made me and my husband sick to read what happened to your 29h. From your posts you sound like a knowledgeable Rver. It sends a shiver down my spine knowing that I’m a newbie. This RV was supposed to be my husband’s thing but he’s not handy either. We read about an experience like yours and look at each other and wonder if we’ve made an expensive mistake. I mean really, how does anyone deal with such a horrific situation?

[Bob Denman]

Thanks for the kind thoughts...

...But we're newbies at this also! I used to camp with my folks in their rigs, but this is the first one that we've owned...
Before my Dad passed: we talked for hours and hours about his experiences, and what we should look out for,
Of course: I really wish that I had listened a bit closer,,,

[JamieGeek]

As a backup plan you may want to converse with Thor and see if its feasible to take your unit to Wakarusa, IN (Factory Service). Granted you'd have to have the time to drive it there, possibly wait for repairs and drive it home.

They will do a good job there (as many people on here have attested--myself included--to the attention to detail that Thor's Factory Service provides).

[Bob Denman]

I am aware of that "nuclear option"; but since we both still work full-time... it's just not really feasible.

[JamieGeek]

Originally Posted by Bob Denman

I am aware of that "nuclear option"; but since we both still work full-time... it's just not really feasible.

LOL I'm not sure I would consider that as the "nuclear option" as you're not really destroying anything. Its just another option (a rather good one at that).

We also both work full-time. I tried to plan my trip there to coincide with a holiday I had that, apparently, no one else around me does (yeah I got Presidents day off for some reason). In addition, since they start on Monday you get the weekend as travel time.

But, yeah, it sucks having to burn vacation days getting the RV fixed instead of using them to enjoy the RV.. (not to mention it shouldn't have been that bad to begin with.)

I guess it all comes down to how "principled" you are (e.g. they should do this "in principle" because its wrong) vs how "practical" you are (e.g. just get the thing fixed with the least amount of pain on my part).

[Bob Denman]

By "nuclear": I meant the last possible option...
The one that you go to; when nothing else has worked.

Since our Office has just the two of us: we don't get to take vacations...

[JamieGeek]

Originally Posted by Bob Denman

By "nuclear": I meant the last possible option...
The one that you go to; when nothing else has worked.

Since our Office has just the two of us: we don't get to take vacations...

Ah so the RV will be the office

[Bob Denman]

I DO like the way that you think!

[Travelin' Texans]

I would insist your dealer, Thor, or someone besides you deliver it to the factory for ALL the needed repairs. On second thought anybody but your dealer, apparently they not even competent enough for that.

[Bob Denman]

I've got a call in to the Service Manager, and I'm waiting for an update from him...

Meanwhile: Thor has reached out to me again. They have re-assured me that they're here to try and help.

[Mustang46555]

Best of luck to you Bob. We're trying to get a problem resolved with CW ourselves and having much the same luck. As in your case, Thor has been great but CW is giving us the runaround. Hope you can get your problems resolved to your and the missus satisfaction.


Dennis & Janet

[Laco]

I believe and hope, that with Thor now running interference for you, your coach will finally receive the attention it needs. Once they get all the problems resolved, I still believe they (CW) owes you a complete detailing inside and out. They have their pre-delivery crews, so everything they need, including the staff is readily available.

[Bob Denman]

I just got off the phone with the Service Manager (Aaron).
He went through the list of problem areas with me; told me what their solution is, and re-assured me that it would be repaired to our satisfaction: on time!

So now we get to see if it all works out...

[JamieGeek]

Originally Posted by Bob Denman

I just got off the phone with the Service Manager (Aaron).
He went through the list of problem areas with me; told me what their solution is, and re-assured me that it would be repaired to our satisfaction: on time!

So now we get to see if it all works out...

What is "on time"? You've already waited months for this? are they saying another few months? by the end of the week? next millennium?

[Laco]

Lets hope all goes well. You might diplomatically suggest detailing the inside and outside of your coach would be a great PR move on their part.