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Old 05-21-2017, 01:33 PM   #1
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Brand: Thor Motor Coach
State: Minnesota
Posts: 14
Angry Flashing dash lights -Axxera radio/camera monitor

We have a 2016 palazzo this the 2nd time this has happened and I've gotten no response worthwhile from Thor after a rain we are going down the road and the dash lights start flashing. The first time I called Thor they had no answer (still under the 1yr warranty) when I took it in for service at CW they found nothing 2nd time I'm out of the 1 year warranty called Thor they again had no answer told me to call freight liner so I did they told me there was something in the computer board they were going to update their systems and let me know when and where I could take it in for reprogramming. I've heard nothing this is now 3 weeks has anyone else had this issue?
I also have an Axxera radio camera monitor it totally went out within 7 mos of owning the rig so we had it replaced under warranty now it won't turn off and I can't use the radio part or really anything on this junk I would assume since there is a 1yr on that I can have another one installed but does every piece of electronics fall apart after the coach goes out of its warranty?
We live in the coach we were over 700 miles from a CW this winter we have an extend warranty but this is ridiculous. Any ideas!!
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Old 05-21-2017, 02:52 PM   #2
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Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 918
Push and hold the "Mode" button on the Axerra radio to go back to radio mode?
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Old 05-21-2017, 04:10 PM   #3
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Brand: Thor Motor Coach
Model: 2015 Challenger 37ND
State: Virginia
Posts: 3,091
Quote:
Originally Posted by Sandyfou View Post
We have a 2016 palazzo this the 2nd time this has happened and I've gotten no response worthwhile from Thor after a rain we are going down the road and the dash lights start flashing. The first time I called Thor they had no answer (still under the 1yr warranty) when I took it in for service at CW they found nothing 2nd time I'm out of the 1 year warranty called Thor they again had no answer told me to call freight liner so I did they told me there was something in the computer board they were going to update their systems and let me know when and where I could take it in for reprogramming. I've heard nothing this is now 3 weeks has anyone else had this issue?
I also have an Axxera radio camera monitor it totally went out within 7 mos of owning the rig so we had it replaced under warranty now it won't turn off and I can't use the radio part or really anything on this junk I would assume since there is a 1yr on that I can have another one installed but does every piece of electronics fall apart after the coach goes out of its warranty?
We live in the coach we were over 700 miles from a CW this winter we have an extend warranty but this is ridiculous. Any ideas!!
My Axxerra 614 kept loosing power and was replaced a couple of times under warranty. The last time until the extended warranty the AV614 was replaced with an AV615. At the same time they replaced the entire radio harness. Haven't had any issues since. As a note, I do not use camping world for anything and my dealer took the time to attach meters to the harness and roll down the road until the intermittent issue surfaced and he could pin-point the problem.
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2015 Thor Challenger 37ND
FMCA - F432054
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Old 05-21-2017, 04:11 PM   #4
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Brand: Thor Motor Coach
State: Minnesota
Posts: 14
Flashing dash lights Axxera radio/camera monitor

Yep did that the camera is on can't go to radio or shut it off it does not respond at all.
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Old 05-21-2017, 04:13 PM   #5
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Brand: Thor Motor Coach
State: Minnesota
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Thanks when I get this in again I will make sure the whole harness is replaced
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Old 05-21-2017, 04:18 PM   #6
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Brand: Thor Motor Coach
Model: Gemini 24TX (2017)
State: California
Posts: 889
As far as the warrantee, as long as the problem is well documented to have occurred within the first year, Thor will likely honor the warrantee, should the problem re-occur.
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Old 05-21-2017, 06:06 PM   #7
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Brand: Thor Motor Coach
State: Minnesota
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Well problem when I called in the guy I talked to DIDNT document the call for the flashing lights. As far as the radio/monitor I have the receipt from the last install which was in Sept these Axxeras have a 1 yr warranty so that should be covered without using my extended warranty. Thanks
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Old 05-22-2017, 04:22 PM   #8
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Brand: Thor Motor Coach
Model: Tuscany XTE 40AX
State: Florida
Posts: 33
I would get the name of the technician and their email address and correspond via email, that way you have a paper trail
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Old 01-09-2018, 12:33 AM   #9
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Brand: Thor Motor Coach
State: Texas
Posts: 5
Palazzo flashing lights - dashboard

My 2016 33.2 did the same when I turned on headlights. Accidentally turned dashboard lights on max bright and problem went away. No idea why but it worked.

Good luck
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Old 01-09-2018, 04:44 PM   #10
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Brand: Thor Motor Coach
State: Minnesota
Posts: 14
Flashing dash lights

Yep we ran onto the fix by accident on our trip down to Tx for the winter but my Axxera monitor / radio is still on
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