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Old 10-18-2016, 09:38 PM   #1
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Brand: Thor Motor Coach
Model: 2015 Hurricane 34 J
State: Ohio
Posts: 680
THOR #1295
LIPPERT Customer Service ROCKS!!!!

So two weeks ago the levelling jacks came down and would not go up - "service required" flashing. Went to Lippert's website - followed directions to manually retract to no avail. Called Lippert customer service and they immediately helped me get them retracted.

Lippert sent me a new controller and harness free (under warranty). Unfortunately they sent the incorrect controller but after two emails (with immediate responses to both), I received the correct one today. Even provided me with a pre paid return label for the incorrect one.

KUDOS to Lippert!

I wish the system did not malfunction but their customer service is stellar to say the least!

Darren

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Darren
2015 Thor Hurricane 34 J
Custom paint 2019 (Pro Custom Inc., Elkhart, IN)
2019 Honda Accord 2.0T Sport 6 speed manual
(THOR)
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