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Old 08-25-2019, 02:41 PM   #1
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Brand: Still Looking
State: California
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THOR #16491
One Control...Missing Icons

We plugged in our 2019 Thor axis 25.2 and only 2 icons appeared on the One Control.Slide and bed lift...all others disappeared.We tried everything,reboot,reset.Our awning is out we can't even drive anywhere for HELP!
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Old 08-25-2019, 06:02 PM   #2
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Brand: Thor Motor Coach
Model: Compass 23TR
State: Yukon
Posts: 29
THOR #13409
This may not be very helpful to you to fix your problem immediately. But I found the One Control help desk very "helpful." Give then a call at (574) 537-8900 when the open tomorrow and if they treat you like me, they'll stay on the line until they have a solution.
You may also try the phone app. It's a bit different than the monitor and may work.
And finally, there is a way to get the awning retracted with a battery. I've never tried it. But you should be able to find some directions - maybe Youtube?
Good luck. Frustrating today. But don't let it spoil your adventure.
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Old 08-26-2019, 03:46 PM   #3
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THOR #16491
Thanks so much ,I am going to try that number now.I did get my awning in,....by downloading the OneControl app on my phone and using it to bring the awning in.The other icons are still missing off my main screen.Thanks again
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Old 08-26-2019, 04:14 PM   #4
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Brand: Thor Motor Coach
Model: 2019 Freedom Elite 30FE
State: Florida
Posts: 214
THOR #14543
Let us know the outcome. Curious to find out if there's a simple solution or something more involved. Good luck !
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Old 08-27-2019, 12:10 AM   #5
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Brand: Thor Motor Coach
Model: 2019 Vegas 24.1
State: Michigan
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THOR #15054
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Originally Posted by yukongrant View Post
...You may also try the phone app. It's a bit different than the monitor and may work.
I am glad you were able to help them get out of their jam with this tip.

THANK YOU for posting it because we had ZERO idea that this app even existed. I just downloaded it and connected it my Lippert panel. Could not be happier knowing this exists!
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