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Old 06-28-2017, 03:04 AM   #1
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Brand: Thor Motor Coach
Model: Tuscany 38sq
State: California
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THOR #4598
Urgent Help Requsted, 2016 Tuscany XTE 34 Entry Door Awning

Help all, I am in an RV Campground, scheduled to leave in the morning, 06/28/17, and the entry door awning will not retract. The awning is currently fully extended. The motor runs but will not retract the awning. It is a Carefree of Colorado awning. I purchased the coach new in 2016 and the awning has been used, extended/retracted, less than 10 times. Just need to get it retracted so I can head home tomorrow.

Thank you in advance for any help you might be able to provide.


Dave & Maggie
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Old 06-28-2017, 03:35 AM   #2
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THOR #3952
Maybe borrow a ladder if you don't have one and try turning the awning by hand while someone pushes the button.
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Old 06-28-2017, 04:45 AM   #3
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Yep, tried the ladder earlier this afternoon but I plan to give a more thorough attempt early tomorrow. Thanks Ace 30.1
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Old 06-28-2017, 09:36 AM   #4
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If all else fails call Thor at 877-855-2867 and ask how to manually retract the awning. Sometimes when you call you'll have to leave a message but they call you back fairly quickly. Best of luck, know how annoying problems like this can be!
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Old 06-28-2017, 01:13 PM   #5
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Brand: Thor Motor Coach
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Yep, just got up SuperD, was hoping for devine intervention overnight but that doesn't seem to have happened. Calling Thor now. Will let you know what happens. Thanks for your time.


Dave & Maggie
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Old 06-28-2017, 01:22 PM   #6
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You might also try calling Carefree of Colorado at 303-469-3324. That is the number listed in my owner's manual under Suppliers Providing Separate Warranties.
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Old 06-28-2017, 03:13 PM   #7
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Brand: Thor Motor Coach
Model: Tuscany 38sq
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Smile

Good news guys, called Thor this morning and spoke with the Customer Service Rep. He informed me that there is an access cap, for emergency maintenance, on the aft end of the awning. The access cap is about 2 inches in diameter and is actually on the FORWARD end of the awning assembly. Once the access cap is removed all you need is a 3/8 inch square stock (3/8 inch extension) to manually retract the awning, easy peasy). I noticed my full length awning also has the same access cap on the forward end of the awning housing. BTW, my awning is a Marquee series by Carefree of Colorado. Carefree, that may be a misnomer.

Thanks guys for taking the time to respond to my plea for assistance. BTW, we may have exceeded our limit for Daves on this forum


Have a eat Day

Dave & Maggie
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Old 06-28-2017, 03:15 PM   #8
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Fantastic!!! Glad you were able to get assistance and it's an easy quick fix!

You never limit out on Daves!
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Old 06-28-2017, 04:34 PM   #9
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Glad you got it. Thanks for posting the fix. Will surely help someone down the road.
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