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Recently purchased through CW of Syracuse NY. After realizing I will not go back to them for service I reached out to Thor. Upon contact, while recording our conversation, the person I spoke with was on his second to last day with Thor. He was very frank with me in that he explained the Syracuse CW as Thor's "Problem Child" his exact words. And went on to support Thor's customer service dept. He explained each squawk item listed for my vin number. Several squawk s had not been reported by CW whereby, my case for not using CW of Syr began.
After speaking with "Tony" I connected with a counterpart, Jamie. She explained that they would rather have me use a dealer service of my choice for warrantee work as they felt if I was good with them, they were, we'll see how that goes. Tomorrow I take the coach to the new service dept at the new dealer and procure an estimate to send back to Thor for approval...?!?!? Hoping these new folks are better than Syr. CW !
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