All of our interactions with Thor have been highly professional and courteous. They've answered all of my questions, sent me the drawings I requested, and when I took our unit to factory service in Wakarusa, IN they care that you are satisfied, walk you through everything they did and even fix some things that you didn't initially request.
(If you can make the trip to factory service I highly recommend it for any major repairs--or minor but if you're far away it wouldn't make sense to make the trip for minor repairs.)
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