Quote:
Originally Posted by wayneroe
I hear many people with all brands having those same issues. My dealer has several brands other than Thor and a lot of them are sitting in the service area for extended periods. Thor, nor any other manufacturer, can speed your dealer's backlog of service requests and they can't ship parts that haven't been ordered yet a few weeks after the RV was left with the dealer.
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The answer I got when I stopped in this past week was that they determined the slide was built to large and fits into the hole to tight. That it was going to take a lot of work to get it fixed. That Thor was making them rewrite the request for warrenty work again . To be honest whenever called they never knew what was going on. Said they would have to check on it then didn't call back as stated.
I own my own business and can't understand how they can run things like that. Maybe I don't understand their business model. If you are paying techs to be there seems like you would want to get jobs done to make some money . I guess they get paid by the job or something .
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