Sorry to hear that, but not surprised. Hopefully Thor will take care of you. I had an interesting exchange with a Thor sales advisor a couple of days ago. I had gone to the Thor website to request download of brochures for a couple of different models, including the Palazzo, and floor plans. A few minutes later I got an e-mail from the Thor sales advisor (who knew where I live, I had to enter that info when I made the request). In his e-mail, he told me, "Our locate a dealer page will be able to find the 4 Palazzo dealers closest to you if a camping world is not a dealership you want to do business with." At no time prior to that had Camping World even been mentioned. I'm sure he knew from my address exactly which CW was closest to me and that I was aware of their reputation. It just happens to be your dealer.
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Wayne & Jo Roe
Retired USAF
Thor ACE 30.3
FMCA #F479085
Good Sam #848205704
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