Quote:
Originally Posted by Metalgator
I'm starting to get a bit discurraged. Our Motorhome has sat at the dealer almost two weeks. They called yesterday and said they haven't even started working on it yet. They said they were waiting on authorization from Thor. Thor called me (before I took the Motorhome to the dealer) and said the part was on it's way to the dealer. Maybe they are waiting for authorization for labor? The dealer was asking me to bring in the motorhome earlier because they said they had the part but I had to wait until a weekend because of work. Just seems strange that they have the part but are waiting for authorization. I did have a small list of other items for them to look at but it was mostly minor things. Maybe that is what they are waiting on. I have a trip planned soon which looks like will have to be canceled.
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Thor authorization is provided within 24-48 hours. If the part has already been received, they are prioritizing warranty work behind paid service work. Warranty work is not something that dealerships want to bog their service department with down most of the time.
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