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Your experience is not universal. We have purchased 2 machines at two different CW dealerships. In both cases the experience was quite satisfactory. To be sure there were some adjustments and defects requiring attention after the sale but neither dealership tried to hide anything and was responsive to our needs. They are not your friend, for sure, but neither do they seem any more obtuse than any other business trying to sell you stuff. Perhaps it’s just that the machines are more complex and less familiar than more common purchases like cars and appliances. And, of course they are built to a price point. Our machine cost less than a nice pickup truck and even with its issues I consider it a good value.
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