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Thread: Burr Handi Lift
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Old 04-13-2018, 10:30 PM   #3
Cason61
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Brand: Thor Motor Coach
Model: 34F
State: Oklahoma
Posts: 628
THOR #8432
Quote:
Originally Posted by Cason61 View Post
We had one installed on our 34 F in June this year. Long story short I had to add a steel plate to the RV side and a folding step from the top step of the RV, then it works good (very slow though). Now we have problems with it working, so I called the company and got nowhere. Will have an RV repair place to fix it, then send the bill to Burr. Got other problems now, but it's winter anyway. I suggest getting a stairlift that is faster to operate than this company's. Maybe an air pressure driven unit.
A month later and still no answer from Burr. Think I'll send them another copy of the first letter along with my RVs purchase date AND a copy of their warranty. Guess I'll keep a copy of this letter too. Don't have much time for companies that don't speak to their customers though. Any suggestions because they don't answer their phone?
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