Quote:
Originally Posted by Shomare
Help me out. Are my expectations too high, is this a typical experience?
We took in our new Thor Super C for some minor repairs and adjustments. Nothing major, we are very happy with it.
Three weeks later (and multiple unreturned phone calls) the service writer tells me that none of the parts are in yet and as such, none of the repairs have been made.
I have nothing to compare this to other than automobile ownership and find this to be completely shocking, that they could have the RV on site for three weeks and make no repairs at all?
We have a trip to Florida planned for a week from now and none of the repairs will be done prior to then.
So am I expecting too much, or is this typical in the RV business.
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After 20 days, notify Thor in writing at the address provided in the warranty. This puts Thor on notice, gets them directly involved, and gives them one final attempt to get the repair corrected. When you send the written notice call Thor and let them know it's on the way. This way they know they have a problem.
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