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right, but understand that one of the frustrations you may encounter when trying to call Thor service center to schedule an appointment by 'talking it out' is that the person answering is not going to know what you need, why you need it, or probably what it even takes to solve it... they only write down your issues and tell you when the 'first' time schedule they have open, or they call you back and discuss it once your 'fixes' are covered under warranty, etc. You have to know, though, if that particular day/week will work for you, so it's possible you still won't be able to say 'yes' or 'no' right then anyway.
Email works because everyone has a way to express their need, to take time to thoughtfully and carefully respond, and you have something in writing. They're going to ask for your email address anyway, regardless.
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